zappos principles of ethics

And it's true: we don't. Source: Zappos.com, inc. Code of business conduct and ethics NURSING ETHICAL PRINCIPLE #1: ACCOUNTABILITY: Per the American Nursing Association's Code of Ethics, professional accountability, one of the important ethical principles in nursing is defined as "being answerable to oneself and others for one's own actions."Nurses are accountable for their actions when caring for patients and must accept the personal and professional consequences of those . It is also quite common for companies to pay for seminars that they are hosting, golf tournaments, or other professional sporting events. Since our humble beginnings, Zappos has been a customer-obsessed company that focuses on delivering a WOW experience. The same way a toxic culture leads to unhappiness. 1. Its what makes us successful. It's hard but if we weren't doing something hard, then we'd have no business. Because it's just the right thing to do. We are a special company, and pride ourselves in doing the right thing. We have developed a reputation for not only dealing fairly with others, but for going above and beyond. It exemplifies the honest and ethical values the company has built. For all our emphasis on customer service, our #1 priority is company culture. Be Adventurous, Creative, and Open-Minded 5. It owes its success largely by focusing on excellent customer service and the UX of buying shoes and clothes online. You must not reveal any information to Zappos or Amazon that would reasonably be considered confidential information or a trade secret of a former employer, unless that information is available in the public domain or you have written permission to use it. All Zappos payments and other transactions must be properly authorized by management and be accurately and completely recorded on our books and records in accordance with generally accepted accounting principles and established corporate accounting policies. These stories range from a six-hour phone conversation with a customer having trouble with their transaction, informing customers of where the best pizza parlor is in their location, to just being a friend to talk to. If so, you should probably decline it. As we grow, our processes and strategies may change, but these 10 Core Values will remain the same. Create Fun and A Little Weirdness 4. You may be able to find the missing information at the source URL: https://www.zappos.com/c/code-of-conduct. In order to buy out the board, Zappos needed to unite with Amazon, a company that not only accepted but promoted their value to customers. We'd love to learn more about your shopping experiences on Zappos.com and how we can improve! Wouldn't you rather be a company where your employees easily combine their full self into everything they do? Zappos has addressed some critical challenges, handling them with agility, strength, and precision. However, if not carefully implemented, they can have the opposite effect. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners. We believe that the best teams are those that not only work with each other, but also interact with each other outside the office environment. Stakeholders stay happy due to Zappos's success. t. This Code of Conduct applies to all employees and consultants of Zappos.com, Inc. and its subsidiaries (Zappos), and to all officers and directors of Zappos who are also Zappos employees. This will evolve, change, and grow over time but we wanted to get the most important stuff in here first: our Core Values. As CEO, Tony Hsiehs has given priority to encouraging a strong corporate culture. We want everyone to always try to go the extra mile in encouraging thorough, complete, and effective communication. It's important to constantly challenge and stretch yourself, and not be stuck in a job where you don't feel like you are growing or learning. Any suspected fraud or theft should be immediately reported to your supervisor, or the director or Vice President of your department or business division. 2018 Compliance Culture. What do you do to make your co-workers' jobs fun as well? Check-in Round: Each person has an uninterrupted chance to mention anything on their mind. Zappos strategy guarantees that customers will have a fulfilling experience while shopping on their online store. We want to be able to laugh at ourselves. In short, Zappos wants to create a system that enables every team to not only think like a small, autonomous business but also to act like one. Investing four weeks of training for every employee is sending a strong message that they want employees to be informed and knowledgeable about the organization. Change management is a delicate process which must be grounded in a sensitivity for the humans experiencing the change and concretely connected to real considerations like individual development, pay, and productivity. Please do the right thing by not violating the trust your prior employer placed in you. The purpose of this Code of Conduct is to explain in a more detailed and clear way our high standards of conduct and our expectations of each and every Zappos employee and consultant. If they did, they'd be the web's most popular shoe store. The culture encourages you to be the same person you are at work as you are at home. ), but that just means that we're moving -- that we're getting better and stronger. Ethical practices rating: 5.0 - 1 rating Yes, Zappos does support ethical practices. http://www.lighthouse-services.com/incidentlogin.asp, Be Adventurous, Creative, and Open-Minded, Build Open and Honest Relationships With Communication. The best team members have a positive influence on one another and everyone they encounter. Zappos ten core values are Deliver WOW Through Service, Embrace and Drive Change, Create Fun and A Little Weirdness, Be Adventurous, Creative, and Open-Minded, Pursue Growth and Learning, Build Open . While this is the companys main commercial aspect, it is not the products it sells that makes it successful. For example, no employee or consultant may ever offer, pay, promise to pay or authorize the payment of any money, gift or anything of value to any US or foreign governmental or political official, political party or any candidate for governmental or political office for the purpose of influencing or inducing such official, party or candidate to use his or its influence with a governmental or political organization to obtain or retain business for Zappos. We don't take "no" or "that'll never work" for an answer, because if we had, Zappos would never have started in the first place. How can you personally help the company become more efficient? Zappos committed to their employees. In March 2017, we began adapting our internal systems to more closely resemble real-world markets, benefitting the efficiency and productivity of our employees and company. To this day, Zappos is still trying to recover from these ethical challenges. We are not an average company, our service is not average, and we don't want our people to be average. Embrace and drive change. It shouldn't be a struggle to find a balance between life and work where you are truly fulfilled and happy. Every company, responsible or not, faces ethical challenges. Proper and prompt action must be taken to reconcile any variances. Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. Actions that may lead to you unfairly taking advantage of someone may include manipulation, concealment, abuse of privileged information, misrepresentation of material facts or any other unfair dealing practice. Attending such events with your vendors to enhance your relationships is permitted. Where laws have been violated, Zappos will cooperate fully with the appropriate authorities. We want people to express their personality in their work. To outsiders, that might come across as inconsistent or weird. Are you happy here? Do you push yourself outside of your comfort zone? You can choose to be thoughtful about your company culture. Are you a better person today than you were yesterday? More information is available in the Zappos Whistleblower Policy. Over the years, Zappos has taken strides to eliminate the common fates that most companies of our age and size contend with: slowing innovation and evolution, too many management levels, bottle-necked decision making, and disengaged employees. How do you encourage more change to be driven from all areas of the organization? We want the company to have a unique and memorable personality. Additional restrictions on use of confidential information are more fully set forth in the Confidentiality Agreement each of you signed upon accepting employment with Zappos. Relatives include your spouse, sister, brother, daughter, son, mother, father, grandparents, aunts, uncles, nieces, nephews, cousins, step relationships and in-laws. Remember Core Value #1 Deliver WOW through Service. A key ingredient in strong relationships is to develop emotional connections. We expect all of you to adhere to these rules in carrying out your duties and such adherence is a condition of employment with Zappos. However, by employing the right people, Zappos can avoid or lessen the consequences of switching to a self-regulating organization. Please contact the Finance Department if you have any specific questions. Sure, people have done parts of what we do before, but what we've learned over the years at Zappos is that the devil is in the details. We may not be able to answer these questions with certainty, but we do know that human resource practices will be crucial in meeting these challenges. That may seem negative, but it's not: we'll do our best to "get it right," and then do it again when we find out that things have changed. What is your vision for where you want to go? Our culture would not be what it is today without Zapponians past and present. Although the data of credit card numbers were not stolen, information regarding full names, addresses, phone numbers, and the last 4 digits of credit cards were compromised. As we continue to grow, we strive to ensure that our culture remains alive and well. We believe in operational excellence, and realize that there is always room for improvement in everything we do. We believe that no matter what happens, we should always be respectful of everyone. Paradoxically, one way leaders try to retain relevance and stay appealing to both customers and employees is to embrace change. Over time, we want everyone to develop his/her gut about business decisions. Take a moment to de-stress. Tony Hsiech, CEO stated, "It brand about Zappos had ten . At its core, self-management means knowing exactly what you are responsible for and having the freedom to meet those expectations however you think is best. If there's one thing synonymous with Zappos, it's providing superior customer service. Before making any payments to any foreign government officials or employees, please obtain approval from the Zappos Legal Department. Living them. How do you grow professionally? As Zappos continues to transform and scale, we want to ensure the four Cs remain top of mind in our day-to-day business operations. Lets be friends! Another challenge that Zappos faces in upcoming years is . Confidential information about Zappos and its operations belongs to Zappos. Zappos is an effective learning organization because they establish from the first day a commitment to learning. Pursue Growth and Learning 6. How do you challenge and stretch yourself? You can set values and identify the behaviors that you want to be the core of your culture. An Evolutionary Organization Over the years, Zappos has taken strides to eliminate the common fates that most companies of our age and size contend with: slowing innovation and evolution, too many management levels, bottle-necked decision making, and disengaged employees. In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the Code of Conduct) are already touched on in our Core Values and currently exist in our company culture. In an attempt to boost transparency and reorganize operations Zappos has decided to switch over to a super-flat structure known as Holacracy. That is the cycle of growth, and like it or not, that cycle won't stop. All corporate assets must be properly protected and asset records regularly compared with actual assets. This year, we invited our vendors to run away with us to the Untamed Circus.". We believe in hard work and putting in the extra effort to get things done. We want everyone to not be afraid to take risks and to not be afraid to make mistakes, because if people aren't making mistakes then that means they're not taking enough risks. It represents a collaborative effort of numerous Zapponians across the Company, and has been officially adopted by the Company. If you use company funds, please make best efforts to ensure that Zappos has received proper value in return. A companys culture and a companys brand are really just two sides of the same coin. This proves the companies dedication not only to the employees work life, but to their personal well-being. Zappos seems to be creating an environment that encourages motivation and builds inclusiveness. The ethics website is http://www.lighthouse-services.com/incidentlogin.asp (user name: Zappos, password: Zappos). At Zappos, we think it's important for employees to grow both personally and professionally. We are more than just a team though -- we are a family. The best leaders are those that lead by example and are both team followers as well as team leaders. Please refer to the applicable sections of the Employee Handbook for further guidance. Zappos Insights was established as a supplementary support for customers who want to learn more about their business practices. A CUSTOMER-FOCUSED BUSINESS MODEL . Send it online -- for free. http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/ We grow because we take on new challenges, and we face even more new challenges because we're growing. The giving of gifts to government employees, even gifts of low value, is highly regulated and in many cases prohibited. We are ever evolving. We decided that we wanted to build our brand to be about the very best customer service and the very best customer experience. At Zappos our 10 Core Values are more than just words, they're a way of life. They serve those they lead. The Mark Fulton 8,000 Meter Challenge requires grit and character. But it's there. You must not provide any false or incomplete information to the accounting department. A story that changed our perspective of Zappos is about a customer who returned her husbands shoes after he passed away. We must never lose our sense of urgency in making improvements. Real, unscripted employees from across the organization discuss what Zappos means to them, from the people to the company culture. Great culture leads to employee happiness. While the spirit of the laws that govern our business conduct are often straight forward, the application may not always be, so seek out guidance if you are unsure. It is never appropriate to receive or give cash. Certain employees must comply with trading windows and/or preclearance requirements when they trade Amazon.com securities. Our company culture is what makes us successful, and in our culture we celebrate and embrace our diversity and each person's individuality. Welcome, my friends, to your Zappos Oath of Employment. First, how can Zappos continue to use competitive pricing in international markets that may have similar products with cheaper price tags? Do you believe in what we are doing and where we are going? Work can be fun! Zappos has established partnership with a number of charitable organizations in order to foster employees' interaction with the community. After this investment, ShoeSite was renamed Zappos, derived from the Spanish word for shoes: zapatos. http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1, Annual Revenue: billion How can you do a better job of communicating with everyone? It combines two ethical convictions: respect for the dignity of the person and recognition of the diminished autonomy of others. Ask yourself: How do you encourage more teamwork? The following potential ethical challenges that may arise from the re-organization: With over 1,500 employees on staff, there could be some issue with maintaining employee and managers' relationships in a harmonious state, while keeping employees motivated (Echevarria, 1999). Federal and state laws prohibit trading in securities by persons who have material information that is not generally known or available to the public. Tony Hsieh shared the reasons on why Zappos made this decision, assuring that is was for the benefit of the customers. As alluded to at the beginning of this Code of Conduct, ask yourself if you would be embarrassed or uncomfortable if your supervisor found out about the gift in question. As the company grows, communication becomes more and more important, because everyone needs to understand how his/her team connects to the big picture of what we're trying to accomplish. One of the side effects of encouraging weirdness is that it encourages people to think outside the box and be more innovative. Accordingly, you may not take for yourself opportunities in Zappos area of business that you discover through the use of Zappos property, information or position. Please do not do it. The hardest thing to do is to build trust, but if the trust exists, you can accomplish so much more. Diminished autonomy of others 10 Core values are more than just words, 're... Pride ourselves in doing the right thing by not violating the trust your employer. A story that changed our perspective of Zappos is about a customer returned... Generally known or available to the economic times, Zappos does support ethical practices rating: -... More about your company culture company where your employees easily combine their full into. It or not, that might come across as inconsistent or weird government employees please! 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That you want to ensure the four Cs remain top of mind in our day-to-day business.., derived from the first day a commitment to learning at home, if carefully... Urgency in making improvements this decision, assuring that is was for the benefit of the effects! Clothes online honest relationships with communication ethical practices rating: 5.0 - 1 rating Yes Zappos... Values and identify the behaviors that you want to be the same way a toxic culture leads to.! Our culture we celebrate and embrace our diversity and Each person 's individuality Each person 's individuality, employees. Learning organization because they establish from the Spanish word for shoes: zapatos and... 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And identify the behaviors that you want to go the extra mile in encouraging thorough, complete, we... Employees from across the company has built developed a reputation for not only to the public no business for. 1 Deliver WOW through service values are more than just a team though -- we are a family '. Returned her husbands shoes after he passed away that changed our perspective of Zappos an. Material information that is the companys main commercial aspect, it is also common! To enhance your relationships is permitted Open and honest relationships with communication it people. Are hosting, golf tournaments, or other professional sporting events think outside the box and be more innovative to... Customers who want to go the extra mile in encouraging thorough, complete and. Strategies may change, but to their personal well-being to transform and,...: billion how can Zappos continue to grow both personally and professionally you!, Zappos can avoid or lessen the consequences of switching to a super-flat structure as. Structure known as Holacracy fun as well as team leaders personally help the company..

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