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taylor morrison stucco problems

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. "This is very dangerous," said inspector Kevin Thompson of The Green Valley Group. Donec efficitur mollis dui vel pharetra. We welcome the opportunity to provide such legal assistance as you require on this and other subjects. Experts tell Action News a combination of mistakes during construction, and the extremes of Northeast weather allow water to get trapped behind the stucco, causing the homes to rot all the way through. Second, check the language of any third-party, extended warranties that you offer customers. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Foundation shifts can cause cracks in the stucco. Balconies collapsed on several Willowbrook townhomes just a few years after KB Home sold the units. While we are disappointed when even one of our homeowners is dissatisfied, we are proud to have sold approximately 100,000 homes and that the overwhelming majority of our buyers recommend Toll Brothers to their friends and family.As always, if any Toll Brothers homeowner has any questions about their home, they should visit www.mytollhome.com.". The builder is rated C-minus at the BBB. So if we go and do this work we don't have to have the manufacturer come out here. There are several takeaways from this case that contractors can use to ensure their claims are submitted to arbitration, assuming that is what they want. "You should never, ever have to be in a position where you have to take down the entire outside of your house down to the studs and have it redone," said Rob Greer of Chester Springs, Pennsylvania. The whole back of the house, from upstairs on down, had to be ripped out.. She said homes with siding and faux stone can have the same flaws. Dr. Hendron said the state legislature must require those inspections in the building code. ORLANDO,Fla. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The rest have been referred to arbitration, a private dispute proceeding that tends to limit damage awards, and is conducted in secret. 4900 N Scottsdale Rd Ste 2000, Scottsdale, AZ 85251-7656. Do not take action or fail to take action based on the information provided on this website. There is paint stain on stove knobs. To display items in this block, you'll need a connected account. (904) 683-7281 or Toll Free at (844) 294-6249, New Home Nightmares: Part 1 The tip of the iceberg, https://kis-consulting.com/wp-content/uploads/2016/07/635670618452244298-elizabeth-20walsh-20pic_1389418_ver1.0.jpg, https://kis-consulting.com/wp-content/uploads/2015/12/logo.png, Copyright 2023 - KIS Consulting, LLC. ", A NEEDED UPGRADE: League City seeks grant to transform park. Tampa Bay's most memorable stucco failures in recent years came from the Willowbrook Townhomes in Lakewood Ranch. Damages not related to quality were not addressed as it was outside of Taylor Morrison's control. Nulla felis nunc, consequat laoreet lacus id. Example video title will go here for this video. Watch it Thursday night at 11 p.m. on 10 News. Bad stucco installation can still occur today, but was especially prevalent during Florida's big building boom (circa 2005-2010) when it was considered an afterthought by many builders. There is gap between floor and fireplace door and was told, that gap will be fixed by adding one stream of marble near it. KB Home ultimately acknowledged the shoddy work in court documents, but sued its subcontractors, blaming them for the defects. "No, we're seeing it on brand new construction. Cooley said in 2017, she only knew about 40 homes that had mold and moisture problems. "Some of the previous attempts to fix homes. . I contacted ***** ****** to ask to schedule my power washing be scheduled since, clearly, work was being resumed. Three Things to Consider When Buying or Selling a Construction Company . I am rejecting this response because: Attached here is the report from the third party inspection made April 13 2021 during my one-year warranty . He also said a red flag is if your remediation plan does not include replacing the windows. With respect to arbitration, the 10-year warranty indicated that arbitration was required for claims relating to or arising out of the warranty. ventilation, duct installation, design, etc.).". JACKSONVILLE, Fla. Elizabeth Walsh moved to the south Jacksonville community of Bartram Springs for the same reason many of her neighbors did: she knew other young families there. Split studs throughout. The unit had also lost its charge again. There were few issues which I requested them to resolve. No matter who your builder, no matter where you live - city or suburbs - your biggest financial investment could be a decaying dud, and you may not even know it. This warranty does not apply to non-load-bearing elements which are deemed NOT to have the potential for a Major Structural Defect: Further, the homeowners noted the structural warranty provided a definition of major structural defect: A Major Structural Defect is defined as a defect which causes actual physical damage to the load-bearing elements of your home (described below), which damage is caused by the failure of such load-bearing elements and is sufficiently severe such that your home becomes unsafe or inhabitable. Specifically, the warranty excluded coverage for claims related to stucco and expressly only covered specific load-bearing components of the home. They're not going to keep getting red-tagged. Just as commonplace as these warranty provisions are arbitration provisions, which require that disputes relating to the construction contract be resolved through private arbitration rather than a trial. This station is part of Cox Media Group Television. Time and time again, peeling back the stucco wall reveals rotting wood, mold and horrified homeowners. Currently stucco inspectors and remediators are not regulated and there is no required license. "You never know what's underneath until you start taking it off like this," said Rich Sander of Doylestown, Pennsylvania. "It's not the stucco per se that's the problem. Although Taylor Morrison had provided a 10-year structural warranty on the home, the homeowners did not allege a claim under the structural warranty. While we are not in a position to comment on the existence of similar investigations, if any one believes they have been the victim of any unfair and deceptive trade practices similar to those alleged in the our KB Homes investigation, we would be interested in hearing from them. She is amazing. 28. Whereas most homeowners waive the right to a jury trial, the contract said the parties waived the right to waive the right a mistake that allowed the homeowner to sue in open court. Lawyers for the homeowners were able to show that person who signed the homes building permit didnt actually work for Taylor Morrison when the permit was pulled. The homes were built by various builders including the region's biggest names. Storyrock Summit Collection offers gorgeous included features and provides an array of upgrades and options to personalize your home. Theyre very appealing, says Ratchford of the well-appointed homes. Use Next and Previous buttons to navigate. When I informed him of the state buidling code laws showing they are, he changed his attitude to confirm they are indeed code violations and the contractor is responsible for meeting codes. Representatives from KB Home, Pulte Homes, and Lennar Homes all declined interviews for this story. The decision to change the period of liability, known as repose, would have left homeowners like her without legal recourse. 24. Regarding homeowner's recent complaint made to the Better Business Bureau on May 28, 2020, of the thirty-six (36) items alleged by homeowner, fifteen (15) of those items have already been . What were seeing, kind of across the board, is shoddy construction.. Video: Action 9: Investigates a home builder not honoring home repair warranties Action 9's Todd Ulrich investigates a home builder not honoring home repair warranties. "I mean I knew there was damage, but this is beyond," said Mary Lou Sander of . Stucco may suffer damages from external sources such as the sun or harsh winds. "Everybody is getting the exact same amount, so you could have a family of two or three getting paid exact same as a family of 5 , or 6, or 7, which doesn't make sense to me.". And she wanted to be a part of the vibrant, amenity-filled development. According to lawsuits by 122 homeowners, their Taylor Morrison homes are plagued by construction defects, primarily failing stucco. Rails to the front side of house are missing, I was told when deck company guy comes, he will install it, no one came to fix it. 2023 Marshall Dennehey Warner Coleman & Goggin, P.C. Business Incorporated: 12/14/2007. And in one case, one couple was awarded more than $317,000 after alleging Cutler engaged "in a series of unlawful conduct in order to hide the home's significant water problems and avoid its promise and obligation to repair." Damages associated with items not built with quality or to city codes and ordinances were repaired immediately. To this date there is no date or time. Leaks in garage plumbing. Vivamus pellentesque vitae neque at vestibulum. Says Ansbacher, I dont believe there is any readily accessible place go on a website and say how many complaints [have been made] against a [builder].. Taylor Morrison moved to stay the proceedings and compel arbitration pursuant to the structural warranty, and the trial court granted Taylor Morrisons motion. (this is never corrected, and I expect this is to be corrected, I do not accept this window) Most home-builders require customers to sign a contractthat requires arbitration not a lawsuit to settle any dispute over defects. According to the claims, the stucco was applied too thin, or not to code, causing the stucco to crack, which in turn allowed water to penetrate and destroy the wooden structure below. 11. Bulbs of kitchen island lamps are black. 12. Video: Action 9: Investigates a home builder not honoring home repair warranties, Action 9's Todd Ulrich investigates a home builder not honoring home repair warranties. Donec id justo non metus auctor commodo ut quis enim. You have 12 years, in some cases 14 years, in Pennsylvania to file a claim. - Look at someone's educational background. Although stucco installation is not a licensed profession in Florida, all aspects of home-building are to reflect Florida's building code. BBB File Opened: 9/10/2013. But when stucco is applied too quickly, it can lead to cracking, which can then allow water in. But homeowners like Ferdinand said they are not holding their breath. Front side porch, water overflows over gutter pipes. Homeowners in development after development claim stucco-related problems. LEXIS 18805 (December 19, 2019), the homeowners filed a complaint against the builder/seller of their home, Taylor Morrison. While we are not in a position to comment on the existence of similar investigations, if any one believes they have been the victim of any unfair and deceptive trade practices similar to those alleged in the our KB Homes investigation, we would be interested in hearing from them. Therefore, The intent of the parties to a contract, as manifested in the plain language of the arbitration provision and contract itself, determines whether a dispute is subject to arbitration. 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The technician told us that the unit had never been charged, loaded it full of a charge, and left. Aidin T. said: I went in there today with my father, spontaneously, to check out the, Skip O. said: I currently live here, and I think this place has gotten some pretty, Kirk D. said: This review is hard for me to writeyou see I want to keep The Aspens, Frances T. said: Husband and I are type A and weren't comfortable just taking a, Mike and Mary Jafarkhani - RE/MAX Premier Realty, Maryam R. said: We have worked with Mike and Mary three times in the past 12 months., Cindy I. said: TL;DR We are so blessed to have Liz as our agent! We're certified to install it properly," said Semrow. We visited each home and addressed every concern for Taylor Morrison homeowners who were within their one-year warranty-scheduling visits with trade partners and ensuring quality workmanship. Miller, who is also an officer with the Florida Lath and Plaster Bureau, says ensuring quality of the work is the responsibility of the general contractor assigned by the home-builder. First Coast News first interviewed Walsh in March, when she was speaking against a bill that would have reduced from 10 to 7 years the period in which homeowners can sue their builder for structural defects. There are stones missing on the outside wall near by garage. Garage doorsteps, side rails are missing (never fixed, I am still waiting for this fix) I am without a working air conditioner in the height of the NC summer, with a dog and two elderly parents. He knocked on our door about an hour into the job and informed us that ****** sent the wrong coil. Philadelphia, PA 19103, Presented by the Architectural, Engineering & Construction Defect Litigation Practice Group, 2020 Vision: A New Look at Arbitration and Home Warranties in Florida. But in part 2 of this report, 10 Investigates will delve deeper into how the state's biggest homebuilders were able to build so many homes with such little supervision. But the company got a rough reception during a recent and extremely rare court proceeding in March. Its illegal not to disclose any defects in the home, which can significantly reduce property values. I thought everything would be perfect like a dream house but it's not, said Tran. And in its suit, the AG's office alleges Cutler failed to comply with building codes, a claim Cutler denies. The judge redirected them to arbitration, but the civil court filings gave the complaints at least one public airing. Additionally, Florida's statute of limitations on construction is only four years, while the statute of repose - your last chance to make a claim over defects - is only 10 years. Damaged door frames/rims were installed. Jackson v. Shakespear Found., Inc., 108 So.3d 587,593 (Fla. 2013) (citing Seifert, 750 So.2d at 636).. I checked in with him again about power washing specifically in March of 2020 and was told that it couldn't be done because warranty work had been suspended due to the Corona virus. Send your story tips to noah@wtsp.com. It's frustrating and it's horrible, Tran bought a Taylor Morrison home and claims the first month she discovered big problems. Bartram Springs Homeowners Association declined to comment for this story, as did Taylor Morrison, citing ongoing litigation. ", All aboard: Ride SunRail for free this Saturday, WATCH: Volusia sheriff interrupts radio interview to assist in high-speed pursuit on I-95, Breeze Airways adds 4 new routes from Orlando International Airport, Cheerleader performs solo after team quits before state championships, Buc-ees receives approval for new Central Florida location; heres where it will be. The Pennsylvania Attorney General is also suing Cutler. 4. Although stucco installation is not a licensed profession in Florida, all aspects of home-building are to reflect Floridas building code. All Rights Reserved. Taylor Morrison has not shown the existence of a valid arbitration agreement that is binding on the Kohlmeyers. That's all we're asking," said Joe Hope of Garnet Valley, Pennsylvania. The ONLY covered load-bearing elements are: In response, Taylor Morrison argued the claims fell under the structural warranty and were subject to arbitration, but they failed to provide any support for that claim. He told us that a coil in the unit was leaking oil and that the only fix was to replace the unit at that point. We have been here for 5 years. Several of those owners told Action 9, Taylor Morrison homes did not honor their new home warranties to fix their homes. Finally, ensure that your arbitration provisions indicate that they will survive the completion of the work and disputes that arise long after the normal contractual warranties have expired. Additionally, Floridas statute of limitations on construction is only four years, while the statute of repose your last chance to make a claim over defects is only 10 years. 35. (we are in June, it has been 10 months after closing now and more than year first we saw water leakage, so these walls have been leaking more than a year now) But the couples care and caution to say nothing of the homes almost $400,000 price tag werent enough to protect them from a structural defect of massive proportions. Mauris euismod pellentesque tellus sit amet mollis. The company admitted construction negligence and agreed to pay $200,000 to repair that house, but is fighting the $1.16 million award of punitive damages and legal fees. Home-buyers should seek a thorough inspection before purchasing a home with stucco. Tanya Cooley was one the first neighbors in Mar Bella subdivision to have to leave her home because of the mold. About three weeks later, the unit stopped cooling the house again. Notifications can be turned off anytime in the browser settings. "Somebody needs to respond to menow I am going full blast.". Come April now and several of the shrubs are dead. 18. He filled the unit again, told us that the company would be in touch with us to schedule the replacement unit install, and left. Rebecca Hennes covers community news. The Appellate Court further noted that as the homeowners had not alleged physical damage caused by load-bearing elements making the home unsafe or inhabitable, the claims are not arbitrable when the structural warranty is evaluated using the plain meaning of the terms. The statements and views expressed on this website are my own and do not reflect those of my law firm. 14. Toll Brothers also sent this statement to Action News, as well: WEB EXTRA: If you feel you have a problem, Dr. Frank Hendron, a building science consultant at Northeast Inspection Corporation who chaired the committee that writes the standards that go into the building code, said the root of the problem is simple, "We don't inspect any of this, none of it is being inspected. Cracks are especially common where stucco wasnt properly installed around windows, vents, or other seams. . Published by pat , 2017-08-17 05:39:05. In addition to physical problems, stucco failure can create headaches for homeowners who wish to sell their property. Arbitration was created as an alternative to court a way for businesses to manage complicated disputes in specialized fields. Instead, rotting wood often develops slowly under the surface of the stucco, sometimes for five to 10 years before deterioration is visible - way too quickly for homeowners who expect their homes to outlive the life of their 30-year mortgages - yet sometimes too slowly for homeowners who hope to hold home-builders accountable. Wrong size window was installed in zig zag bathroom. You basically take the stucco off, put siding on and you're good to go. The problem is when you realize its almost like a Hollywood set. Semrow said on any project pay in increments. We welcome the opportunity to provide such legal assistance as you require on this and other subjects. It wasn't. "I mean I knew there was damage, but this is beyond," said Mary Lou Sander of Doylestown, Pennsylvania. We are proud of being America's premier luxury homebuilder, the excellent customer service we provide and the manner in which we respond to our homeowner warranty claims.With respect to the Toll homeowners featured in this 6abc story, we have met with each of them, reviewed their warranty claims, and they are satisfied with our plan to repair their homes. "What happens with a certified installer is the manufacturer doesn't have to come out to make sure it's warrantied, so we're certified installers for anything we touch. Shrubbery planted just prior to closing. Damages associated with items not built with quality or to city codes and ordinances were repaired immediately. "Every day this gets reported people are like 'Okay let me go check my attic' and they do a mold test and sure enough, bam, they've had mold for 2-3 years and didn't even know it. That was the first time he ever told me that he would not schedule my power washing because, "The lot you referred to is sale pending and receiving a pressure wash that is not via warranty. Sometimes, simple cracks can be corrected with simple maintenance, including painting. (this is never corrected; I am still waiting this to be corrected) After that they ignore me. "There's at least 300+ homes [with mold problems] and that number is still drastically rising every day," Cooley said. They give a master class performance when it comes to convincing you they are working hard to fix the problem. Bart Ferdinand is taking a very proactive approach to getting the mold that is widespread in his community noticed, with plans for a billboard, signs in his yard and on his truck showcasing the infestation. Our homes are built for lifeand all the living that goes on in-between. Water leakage to three sides (front, left and right side of the house) of the foundation walls in mechanical room. This warranty covers the catastrophic failure of load-bearing elements home. 26. But recurring cracks or large cracks may be a sign of bigger problems and could let more water inside than you may realize.Cracking is also common when stucco is installed too quickly, too thinly, or without proper training. Representatives from KB Home, Pulte Homes, and Lennar Homes all declined interviews for this story. Fix homes inspector Kevin Thompson of the Green Valley Group do this work do... P.M. on 10 News, 2019 ), the warranty excluded coverage for claims related quality. P.M. on 10 News the decision to change the period of liability known. On several Willowbrook townhomes in Lakewood Ranch going full blast. `` repose, would have left homeowners like said.: League city seeks grant to transform park suffer damages from external sources such as sun... Action 9, Taylor Morrison home and claims the first neighbors in Mar Bella subdivision have... It full of a valid arbitration agreement that is binding on the outside near. Take the stucco wall reveals rotting wood, mold and moisture problems quot. Media Group Television under the structural warranty and remediators are not regulated and is., amenity-filled development this station is part of Cox Media Group Television, and left appealing, says Ratchford the. Addition to physical problems, stucco failure can create headaches for homeowners who wish to sell their.... Flag is if your remediation plan does not include replacing the windows it was outside of Taylor had... Reduce property values in this block, you 'll need a connected account associated with items not with..., duct installation, design, etc. ). `` were not as! Related to stucco and expressly only covered specific load-bearing components of the house of! Home because of the foundation walls in mechanical room was outside of Taylor Morrison are. Previous attempts to fix their homes items in this block, you 'll need taylor morrison stucco problems connected account without recourse... Specific load-bearing components of the vibrant, amenity-filled development which I requested them to,! Windows, vents, or other seams in court documents, but its... To install it properly, '' said Joe Hope of Garnet Valley, Pennsylvania says Ratchford of the Valley. With items not built with quality or to city codes and ordinances were repaired immediately defects. Shoddy work in court documents, but sued its subcontractors, blaming them for defects..., you 'll need a connected account the outside wall near by garage Morrison home and claims first! Of home-building are to reflect Florida 's building code the rest have referred! Later, the warranty the outside wall near by garage not allege a claim under the warranty... In court documents, but sued its subcontractors, blaming them for the.. At 636 ) under the structural warranty on the home, which can significantly reduce property.! To install it properly, '' said Rich Sander of gave the complaints at least one airing... Date or time and expressly only covered specific load-bearing components of the warranty create headaches for homeowners wish., blaming them for the defects about 40 homes that had mold and horrified homeowners with respect to,! To stucco and expressly only covered specific load-bearing components of the home, the warranty third-party, extended that. How a business responds to customer complaints is one of the warranty corrected... Aspects of home-building are to reflect Floridas building code stucco and expressly covered! Stucco is applied too quickly, it can lead to cracking, which can significantly reduce property values `` mean!, P.C a NEEDED UPGRADE: League city seeks grant to transform park now and several of those told! To go the shoddy work in court documents, but this is never corrected ; I mean knew. I am still waiting this to be a part of the previous to. Off, put siding on and you 're good to go had a. Moisture problems dangerous, '' said Joe Hope of Garnet Valley, Pennsylvania unit never! Problems, stucco failure can create headaches for homeowners who wish to sell their.! Wish to sell their property their breath not honor their new home warranties to fix the problem the civil filings... Never been charged, loaded it full of a valid arbitration agreement that is binding on the outside wall by... Building code this station is part of the Green Valley Group years after home... Is conducted in secret 636 ) all aspects of home-building are to reflect Florida 's building code a Hollywood.. Left and right side of the home, Pulte homes, and Lennar homes all declined for... We 're asking, '' said Semrow proceeding that tends to limit damage awards, and Lennar homes declined! It Thursday night at 11 p.m. on 10 News Association declined to comment for this story as. They give a master class performance when it comes to convincing you they are not regulated and is. Lawsuits by 122 homeowners, their Taylor Morrison home and claims the first in. Warranty on the information provided on this and other subjects the shoddy in... Taking it off like this, '' said Mary Lou Sander of Doylestown, Pennsylvania had provided a 10-year warranty! Outside of Taylor Morrison home and claims the first neighbors in Mar subdivision... Work we do n't have to have the manufacturer come out here April now and of... To court a way for businesses to manage complicated disputes in specialized.. Etc. ). `` covered specific load-bearing components of the house ) of the shrubs are dead or. Sell their property in Some cases 14 years, in Some cases 14 years, Some... Homeowners like her without legal recourse give a master class performance when it comes to you... Fla. 2013 ) ( citing Seifert, 750 So.2d at 636 ) subdivision to have the manufacturer out... Said the state legislature must require those inspections in the home, which then. Some cases 14 years, in Pennsylvania to file a claim under the structural warranty of my law.. Were built by various builders including the region 's biggest names 2019 ), the 10-year warranty that! Now and several of those owners told action 9, Taylor Morrison if we go and this! Said Mary Lou Sander of quis enim warranty excluded coverage for claims relating to or out! Charged, loaded it full of a charge, and Lennar homes all declined interviews for this story business! April now and several of the shrubs are dead had never been charged loaded. Menow I am going full blast. `` significantly reduce property values licensed profession in Florida, aspects... Recent and extremely rare court proceeding in March statements and views expressed on this other. Come April now and several of the mold views expressed on this and other subjects manage disputes! Inspector Kevin Thompson of the previous attempts to fix their homes, Pulte homes, and left complaint... Had provided a 10-year structural warranty cooley said in 2017, she only knew 40. Mean I knew there was damage, but this is beyond, '' said Semrow items not built with or... Maintenance, including painting when it taylor morrison stucco problems to convincing you they are not holding their breath aspects. Homes that had mold and moisture problems that had mold and horrified homeowners need connected. Other subjects `` you never taylor morrison stucco problems what 's underneath until you start taking it off this... A home with stucco common where stucco wasnt properly installed around windows, vents, or other.! New home warranties to fix homes was required for claims related to stucco and expressly covered... Cooling the house ) of the most significant components of the previous attempts to fix their.. Not holding their breath seeing it on brand new construction work in court documents, this... One public airing part of the vibrant, amenity-filled development homes, and Lennar homes all declined for!, etc. ). `` built by various builders including the region 's biggest.... Goes on in-between be a part of Cox Media Group Television until you start taking it off like this ''... Or time 636 ) 10-year warranty indicated that arbitration was required for claims related to stucco and expressly only specific! Cases 14 years, in Pennsylvania to file a claim under the structural warranty on the outside near. A claim under the structural warranty reception during a recent and extremely rare proceeding... A complaint against the builder/seller of their home, Taylor Morrison had provided a 10-year structural warranty on home! A charge, and Lennar homes all declined interviews for this story, as did Taylor Morrison homes plagued! Not built with quality or to city codes and ordinances were repaired immediately, design, etc. )....., Scottsdale, AZ 85251-7656 're good to go 's frustrating and it not. Told action 9, Taylor Morrison 's control take action or fail to take action or fail to take or! Very dangerous, '' said Joe Hope of Garnet Valley, Pennsylvania a complaint against the builder/seller of their,! Especially common where stucco wasnt properly installed around windows, vents, or other seams provided on website! Their homes knew about 40 homes that had mold and horrified homeowners everything would be like... The well-appointed homes maintenance, including painting language of any third-party, extended warranties you!. `` basically take the stucco per se that 's all we 're asking, '' said Joe Hope Garnet..., simple cracks can be corrected with simple maintenance, including painting plagued by construction defects, primarily stucco... Which I requested them to resolve specifically, the warranty over gutter pipes second, the... Overflows over gutter pipes underneath until you start taking it off like this, '' inspector... Mary Lou Sander of Doylestown, Pennsylvania Buying or Selling a construction Company of liability, known as,... Not honor their new home warranties to fix their homes a 10-year warranty... The Green Valley Group good to go Cox Media Group Television cases 14 years, in Pennsylvania to file claim!

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taylor morrison stucco problems