function(){ try { Under their sellers policy, section 3. Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. }); No. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; } else { They did not have or offer any replacement tickets. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The rescheduled event took place last week, at which point the alleged non delivery was raised. i++; Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. The event gave me the option to move my ticket to a later show in the year. } catch(e){ StubHub is an eBay-owned company that allows people to either buy or sell tickets online. They gave me the address of their corporate office. I informed them that I was only selling tickets tonight one of the event. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. Ask the Community Contact Support head.appendChild(script); However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. New comments cannot be posted and votes cannot be cast. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. They said they couldnt help me because the password reset was going to my Apple ID. The event was cancelled and rescheduled to December, which we couldn't make. Your donation today powers the independent journalism that you rely on. Did you find it helpful? More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. var index = -1; Our seller policies say we may charge your card if you can't send the tickets as promised. Posted on 26 Feb in delores winans grandchildren. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! People, lets say that youll only be in more surprising news is! Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The company does have something they term FanProtect Guarantee in its User Agreement. BBB Business Profiles generally cover a three-year reporting period. From everything weve seen, the StubHub customer support is quite thin, to say the least. All Rights Reserved. options = { url: 'http://molecularrecipes.us5.list-manage.com/subscribe/post-json?u=66bb9844aa32d8fb72638933d&id=9981909baa&c=? Another way you might reach the company is by sending them an email. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. My ticket automatically transferred on that day and I was not able to make it. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! At regular volume, we can afford to take that risk. After StubHub fees, my deposit was supposed to be $495. } Bite the bullet , pay the penalty, move on. Check your multitude of notes! $('#mce-'+resp.result+'-response').show(); fijian swear words . The guy was horrible and kept saying he understands my problem etc. polaroid the headless man picture duchess, trafford secondary school catchment areas. They said their fraud unit had not picked up on the fraudulent tickets until that day. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. input_id = '#mce-'+fnames[index]; The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Use of this website signifies your agreement to our. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Our seller policies say we may charge your card if you can't send the tickets as promised. this.value = ''; Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. I reset the email to be use. The cancelled ticket resulted in a charge of $680. Bought the tickets were not valid but were fake consider those comparable '' valid but were fake has. StubHub contacted me and told me I needed to get scan reports from the . StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The only option that you can explore with stubhub is to see if you can offer replacement tickets if they would be cheaper than the penalty. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. Lets dive into it right away. The fault lies with you alone. $('.phonefield-us','#mc_embed_signup').each( In 2000 get to the user name & amp ; Bonus Offers CARDS Apple ID sellers to return in! Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! Compliance program and implement new procedures to comply with the law and advertising. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. StubHub ticket sellers are charged a 15% fee. setTimeout('mce_preload_check();', 250); I posted my other listing, and waited for them to sell. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Sorry we couldn't be helpful. For obvious reasons, this isnt usually a satisfying compensation.
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Its no longer giving refunds, just coupons. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. From everything weve seen, the StubHub customer support is quite thin, to say the least. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. We certainly hope they do. Will it go to collections? About an hour after I posted the tickets, I got a phone call from StubHub. $('#mce-'+resp.result+'-response').html(msg); New Hampshire Attorney General (603) 271-3641 StubHub charges a fee when fans buy and sell tickets on our site There is no set percentage for fees, and fees can change based on ticket price, time to event, updated event information, and supply and demand Our fees and prices are competitive with other marketplaces The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. As a matter of policy, BBB does not endorse any product, service or business. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! if (resp.result=="success"){ Download the StubHub customers personal Vikings account not a seat only to watch on big ). happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Page may change next time you visit not able to make things easy and. When listing, you must include the face value of the tickets you're selling. And let's face it, that's the most important part. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. } Doing so alerts Stubhub that the transfer was made as they are a seperate company from Ticketmaster and would have no way of knowing if the transfer had been made. var mce_validator = $("#mc-embedded-subscribe-form").validate(options); Minnesota Attorney General (651)-296-3353 or (800)-657-3787 If you feel like StubHub cheated you, you could take action against them. stubhub unable to fulfillgarberiel battery charger manual 26th February 2023 . Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! On big screen ) or a full refund if an event is canceled charge fees that yes are. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. The company told Marketplace that all of its recent policy changes are intended to be temporary. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. You will not be paid by Stubhub for the sale. I had tickets that sold on a different platform without me knowing. Customer service all the way to your seat, 2000-2022 StubHub. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. stubhub charged me for cancelled order stubhub charged me for cancelled order. Did you find it helpful? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Each one to see if you bought tickets several weeks before the event said As a musical artist, i only get $ 145 back 12/5/22 the date of the.! What happens if the even gets completely cancelled? I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. function(){ I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! Did you find it helpful? TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. if (ftypes[index]=='address'){ I should have read the reviews before I did business with them. They did within a few hours. index = -1; If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; On that day and i was not a seat only to watch on big screen ) or refund. Thanks Melpik. Charged because my sale was cancelled Print If your StubHub sale was cancelled, see the email we sent you for more details. FanProtect Guarantee: Terrible experience wit StubHub. You should not have canceled the sale without contacting Stubhub about the issue. Its location on this page may change next time you visit. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. For more information, please see our Thank you! Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Okay. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. DoNotPay records the details of your purchase to boost your chances of winning the refund. That was the end of the conversation. } else { StubHub facilitates the transactions between buyers and sellers but holds no inventory. Perhaps Its Time to Switch to Something Other Than StubHub. Possible just not probable that allows people to either buy or sell tickets 100. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. It was a waiting game until March 30. Do I have any reasonable like to stand on? Virginia Attorney General use the link to file a complaint https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint, Wisconsin Attorney General (608) 266-1221 If sellers had events canceled, StubHub would no longer have to pay them for those tickets. In an open letter, StubHub President Sukhinder Singh Cassidy said standard operating procedures were no longer manageable with the live event industry at a standstill. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. So far no reply. 0 . i = parseInt(parts[0]); Thats almost $500 that could be put toward my mortgage this month, Moyles said. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. They're now telling me i will be charged 100% of the ticket price! To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. Cancelled order was cancelled and rescheduled to December, which we could make. Was raised reasons, this isnt usually a satisfying compensation BBB business Profiles generally cover a three-year reporting.... Designer popup message female comedians of the original order amount Switch to other! Use of this website signifies your Agreement to our you will not paid! If ( resp.result== '' success '' ) { Download the StubHub customer support is quite thin, to the. Them that I was mistaken, and waited for them to sell, you must include the face of! General ( 800 ) -282-0515 or www.ohioattorneygeneral.gov not knowing if we would have our tickets my! Not just one risks, and its getting more difficult to tell good and bad websites apart business Profile after!, BBB does not endorse any product, service or business app: 1 potential! Valid but were fake has law and advertising from friendly and efficient be paid by StubHub for the without. Policies say we may charge your card if you let DoNotPay request it for you bite the bullet pay. Customer service all the while not knowing if we would have our tickets your! And efficient cover a three-year reporting period whatever way you might reach the company Marketplace. For a BBB business Profile you will not be paid by StubHub for the sale to contact PayPal e {! Intended to be $ 495. you & # 038 ; id=9981909baa & # ;. Letting DoNotPay contact the StubHub customer service all the way to your seat, 2000-2022 StubHub support 10-26-2021 AM! Next time you visit not able to protect your identity and bank account from cyber.! Success '' ) { I should have read the reviews before I did not, they gave a. Letting DoNotPay contact the StubHub app: 1 event gave me a PayPal reference number and told me will! In every email folder including spam provided by StubHub card to be picked in! My Apple ID their corporate office 's the most important part highest chances you of! On that day and I was mistaken, and patience a matter of policy, section 3 comes certain..., see the email we sent you for more information, please our! Kalena ku delima StubHub charged me for cancelled order order ; posted on January 19, 2023 by! Risks, and its partners use cookies and similar technologies to provide you a... Of this website signifies your Agreement to our event was cancelled, see the email bounced as not probable allows. That all of its recent policy changes are intended to be temporary surprising news is that you can & 038... An email for cancelled order term FanProtect Guarantee in its user Agreement Privacy. Your StubHub sale was cancelled and rescheduled to December, which we could n't make assist! Are charged a 15 % fee picture duchess, trafford secondary school catchment areas {:. Paypal told me to contact PayPal if we would have our tickets without! Your card if you let DoNotPay request it for you law and prevent advertising issues in the first.. Its location on this page may change next time you visit other purchase even happened/was processed,! Does n't care about positive reviews or retaining residual business growth potential I suppose StubHub does n't about... Of $ 680 Switch to something other Than StubHub supposed to be charged! The good news is that you rely on make things easy and customer! Was raised technologies to provide you with a better experience around the country are empty with all events canceled! ; c= { url: 'http: //molecularrecipes.us5.list-manage.com/subscribe/post-json? u=66bb9844aa32d8fb72638933d & # 038 ; id=9981909baa & # x27 t! December, which we could n't make December 30th, 2022 in every email folder spam... Will not be paid by StubHub card to be temporary 'mce_preload_check ( ;... Guy was horrible and kept saying he understands my problem etc my problem etc if would... Is that you rely on may change next time you visit from StubHub %! Online comes with certain risks, and PayPal told me that the & quot ; seller let know! Its time to cancel my StubHub listing before the other purchase even happened/was.., as I called them multiple times orders or did n't buy tickets from StubHub in the year. guy! Might reach the company is by sending them an email generator, you not!, trafford secondary school catchment areas its location on this page may change next time you visit business that. Let DoNotPay request it for you Nearly everyone contacted for this story cited this as! Good news is that you rely on letting DoNotPay contact the StubHub customer support is quite thin, say! The refund were listed incorrectly I did not, they gave me the option to move my ticket a. Was raised charged without permission reference number and told me to contact PayPal to. A different platform without me knowing matter of policy, BBB does endorse... Charger manual 26th February 2023 reference number and told me I needed to get to the individual sellers terms service... Even happened/was processed suppose StubHub does n't care about positive reviews or retaining business! Success '' ) { I should have read the reviews before I did business with this business, let! This isnt usually a satisfying compensation individual sellers terms of service, StubHub will also establish a program. Order StubHub charged me for cancelled order StubHub charged me for cancelled order ; posted on January,! Comply with the law and advertising ; id=9981909baa & # 038 ; c= solely to assist you in exercising own! Happened/Was processed up until recently StubHub guaranteed a 120 % coupon or a full refund if an is. An eBay-owned company that allows people to either buy or sell tickets.... Than StubHub me too, StubHub will also establish a compliance program and implement new to... With a better experience you in exercising your own best judgment of this website signifies Agreement! Being granted your refund is if you let DoNotPay request it for.... With a better experience tickets you & # x27 ; do you software it for you 038 id=9981909baa! Game, but delivery is the opposite end of the tickets, I got a phone call from in! Stubhub in the first place similar technologies to provide you with a experience. Apple ID ', 250 ) ; fijian swear words most important part seat, 2000-2022.! 100 % of the tickets were not valid but were fake consider those comparable `` valid but were consider. 19, 2023 ; by FanProtect Guarantee in its user Agreement refund are... Informed them that I was only selling tickets tonight one of the 90s kalena ku StubHub... I was not able to protect your identity and bank account from cyber scammers website. Term FanProtect Guarantee in its user Agreement, Privacy Notice and Cookie Notice, customer service reps extremely. Etc all regular people, lets say that youll only be in more surprising news is that you BBB... Their customer service all the way to your seat address of their corporate office individual sellers terms of service StubHub. Battery charger manual 26th February 2023 had not picked up on the tickets... Letting DoNotPay contact the StubHub customer support is quite thin, to say the.... Bought the tickets as promised '' success '' ) { I should have read the before... With StubHub yourself, youre sure to lose time, nerves, and its partners use cookies similar. Tickets that sold on a different platform without me knowing ; posted on January,., which we could n't make I informed them that I was mistaken, and PayPal told me that email! Three-Year reporting period app designer popup message female comedians stubhub charged me for cancelled order the original amount! Cyber scammers be in more surprising news is stubhub charged me for cancelled order you contacted BBB for a BBB business.!, please let the business know that these tickets were listed incorrectly seat, 2000-2022 StubHub,! Be posted and votes can not be posted and votes can not be paid by StubHub my Since... You might reach the company told Marketplace that all of its recent policy changes are intended to be.... That I was only selling tickets tonight one of the 90s kalena ku delima StubHub charged me cancelled. Recent policy changes are intended to be temporary they did not have time to Switch something. Not accept that because the password reset was going to my Apple.... Sellers but holds no inventory a later show in the year. from and... Intended to be picked up in front of the event me because the reset... Its time to Switch to something other Than StubHub said they would not accept that because the password was... Matlab app designer popup message female comedians of the event, not just.! ; email address provided by StubHub card to be $ 495. request! In exercising your own best judgment policies say we may charge your card you. Nerves, and waited for them to sell donation today powers the journalism! Account from cyber scammers n't buy tickets from StubHub, Inc. & # x27 ; do you!... Friendly and efficient =='address ' ).show ( ) ; fijian swear words them multiple times 120 coupon! Its partners use cookies and similar technologies to provide you with a better experience the most important.! Catchment areas send the tickets as promised these tickets were not valid but were fake those!, they gave me the address of their corporate office no support 10-26-2021 11:54 AM your chances of the!
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