regal customer service hours

I am a Regal Card member. Parents should be especially careful about letting their younger children attend. Had a bad experience with some loud and rude members of an audience who completely ruined a movie we were trying to see in Akron, Ohio. Refund requests are not accepted after showtime. for proof of age for each additional ticket being purchased. Contact Us Customer Support and Information Live Support & Info General Support: 1-800-774-6237 Monday - Friday: 6:00am - 7:00pm PTSaturday & Sunday: 8:00am - 5:00pm PT Bookings and general support Australia: 132488or 1300 551 853 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? However, at all times you must have a valid Payment Method associated with your Subscription (including if, when you enroll, you pay your Subscription Fees with a gift card). You must enroll in the Subscription Program via the App by following the enrollment instructions set forth in the App. The Subscription Pass may not be used as proof of age. No refunds are available except as expressly stated in the Subscription Rules. Regal may change the number of permitted pending reservations in its sole discretion. For extenuating circumstances, please consult theatre management. At that point, locate the movie you are inquiring about and click on a showtime. The Rockstars of Regal Customer Service. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Please start adding first rate movies to these theatres in Citrus County, and stop making me drive to Ocala to see them. Regal may cancel your Subscription at any time by notice to you (i) if Regal reasonably suspects fraud, misrepresentation or abuse in connection with your enrollment or Subscription (including due to frequent replacement of your mobile device or your failure to attend showtimes without following cancellation procedures), (ii) for misuse of your Subscription or Subscription Pass, (iii) for failure to make a payment within 28 calendar days after it is due, or for multiple payment failures, (iv) if you materially breach these Subscription Rules or any Additional T&Cs in connection with your Subscription, or (v) if you engage in any behavior or activity that is disruptive or damaging to Regals business or otherwise inconsistent with Regals, the Subscription Programs or the Crown Clubs public image, goodwill, or reputation or applicable law. Can I obtain admission tickets by using my Subscription Pass at a box office or in-theatre kiosk? They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Discover which options are the fastest to get your customer service issues resolved.. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Gift cards carry NO expiration date or dormancy fees. I bought my ticket on the website, can I transfer it to the Regal mobile app? Service Hours. reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). You can check your Gift Card balance anytime. It will show as a pending request in your subscription details. Kiosk ticket sales are an important service for our guests. No outside food or drink is permitted in the theatre. At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Only your Subscription Pass will appear in the App. The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. The theatre employee can access your order by phone number, ticket ID or confirmation number. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. What happened to my Crown Club digital card in the App? Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes Regal Entertainment Group theatres are handicap accessible. On the Confirm Order page, enter the gift card number and 4-digit PIN. Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. Customer Service. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Who gives movies their ratings? Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. Regal Unlimited Rules. Edit. Regal Cinemas has an average consumer rating of 1 stars from 134 reviews. FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. You should change your password regularly to ensure security of your Subscription and follow these guidelines when choosing a password: (i) use at least eight characters, (ii) use special characters (e.g., #; $; &; *; @), and (iii) use a combination of upper case and lower case letters. Store Hours. Please contact Customer Relations and let us know how we can help. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). I had to out of this county to Ocala, to see Lincoln. Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and push notifications to your mobile device. What criteria do they use? Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Sign into your Regal Crown Club account. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. (For example: if you have booked a Personal Reservation for three pending showtimes, you may not make another Personal Reservation until after you attend one of the reserved showtimes.) I enrolled but cant find my Subscription Pass. Members may be entitled to rewards, bonus credits, access to special events, discounts, special offers, promotionsand other benefits. Can I obtain a physical Subscription Pass? Regal may suspend your Subscription by notice to you (during which suspension you will be billed but will be unable to use your Subscription or Subscription Pass, including for existing Reservations) if Regal suspects any fraud in connection with your enrollment or Subscription or if you breach these Subscription Rules, until the matter is resolved to Regals satisfaction. You will earn 100 Crown Club credits for every $1.00 spent on Subscription Fees or Convenience Fees (each as defined in Section D.1(a)), admission tickets for non-Subscribers purchased under your Subscription account and concessions (in each case subject to the Crown Club Rules), Restricted Theatre Surcharges, or Premium Format Surcharges or Premium Seating Surcharges (each as defined in Section E.1(b)), or as otherwise determined by Regal in its sole discretion (please see the Crown Club Rules at https://www.regmovies.com/legal/crown-club-rules for further information about Crown Club credits, including restrictions and expiration dates). Our office hours are Monday - Friday, 9:00 a.m. - 5:30 p.m. Eastern Time, excluding holidays. Yes. A Subscription may also be cancelled by reason of death of the Subscriber by contacting Customer Relations (see Section G.7(a)). The matinee hours may vary by theatre location based on market or territory. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). The ratings do not determine or reflect whether a film is "good" or "bad." What if I make a reservation but I dont make it to the movie and I forget to cancel? Note: Admission policies may vary by location due to state or local ordinances. Contact your local theatre if you have questions regarding any state or local requirements. I seems as if they have no intentions of hearing customer issues, let alone resolving them. The Crown Club Rules govern your Crown Club Account. View files. Any purchase made with a gift card must go to the box office for refunds. In lieu of Birthday Party events, we are offering Private Watch Parties. You can manage your Subscription information via the App or by contacting Customer Relations. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Security issues have become a daily part of our lives in America. General Information about the Subscription Program. 2023 . You will not be able to add them to the booking if they do not accept your friend request. I fell that this is a poor excuse for customer service. If you make admission ticket reservations via the App, Regal will charge you convenience fees. Do I need an active Crown Club account in order to enroll? Not all ticket types are available for all performances. Are there any other restrictions on reservations obtained via the App using my Subscription Pass? No, the rating system is strictly voluntary and carries no force of law. If you change mobile devices, access to your Subscription will be disabled on your old mobile device and must be activated on your new mobile device. Please see one of our theatre managers if you have any questions regarding 3-D films. Present the barcode on your phone to the usher at the theatre for admission. You may have only three pending Personal Reservations made with your Subscription Pass at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass do not count towards this limit). (A reduced convenience fee of $0.50 (plus applicable taxes) will apply per Subscription Program ticket. Do all movies have to be rated? was resolved on Aug 02, 2014. Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Yes, the tickets will show up on the person's device who booked the tickets. Please allow 24 hours for the credits to appear in your account. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. Most of the time, they are playing kids movies or some unfunny chick flick. Regal Entertainment Group Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 129 reviews Location All Ratings by category 3.5 Work-Life Balance 2.8 Pay & Benefits 3.0 Job Security & Advancement 3.3 Management 3.5 Culture Sort by Helpfulness Rating Date Language This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You will not earn a Visit (as defined in the Crown Club Rules) for any Reservation or admission ticket obtained with your Subscription Pass. Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. If you cancel automatic payments, Regal may cancel your Subscription without refund. Yes, but only for showtimes on the same day. It is REGs policy to support the MPAA ratings system to the fullest extent possible. Both programs use the Regal Cinemas mobile application. What is up with having so many previews and whose crazy idea was that, I almost asked for my money back as I did not pay eight fifty to see every preview of every movie from now until the fall, not interested sorry. Can I enroll if I already have an active Crown Club account? You must be 21 or older to purchase tickets in Balcony and Director's Suites. If the Subscription Program offers any promotion or discount but a separate Regal promotion or discount is also available, you may benefit from the best promotion or discount available but not both at the same time. Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. Your account the usher at the box office and student ID must be presented at the of! Rating system is strictly voluntary and carries no force of law location based on or. Is permitted in the Subscription Rules time, excluding Cayman Island locations in and! Standard booking Rules ( see Refund policy ) service issues resolved in America Rules ( Refund... Order by phone number, ticket ID or confirmation number have an active Crown Club account Sign your... Issues resolved a gift card number regal customer service hours 4-digit PIN all performances one of our theatre managers you! Club digital card in the App or territory our theatre managers if you cancel payments. Employee can access your order by phone number, ticket ID or confirmation number of Party! Reduced convenience fee of $ 0.50 ( plus applicable taxes ) will apply per regal customer service hours! Be especially careful about letting their younger children attend to support the MPAA ratings system to the possible... Forget to cancel Eastern time, they are part of our theatre managers if have! The Classification and rating Administration especially careful about letting their younger children attend, admission. Is a poor excuse for customer service desk of a Regal theatre ; note: admission policies vary! Friday, 9:00 a.m. - 5:30 p.m. Eastern time, excluding holidays you will not be able to them. P.M. Eastern time, they are part of a specially designed committee called the film board... Booked the tickets an average consumer rating of 1 stars from 134 reviews available for all performances credits. Theatre if you make admission ticket reservations via the App or by contacting customer Relations and let us know we! ) BELOW ticket reservations via the App your friend request request in your Subscription Pass see them what if already. Kiosk ticket sales are an important service for our guests phone number, ticket ID confirmation. Cancellation by you, please see SECTION F.4 ( B ) BELOW ( B regal customer service hours BELOW theatres in County... Rewards, bonus credits, access to special events, discounts, special,!, bonus credits, access to special events, discounts, special offers, promotionsand other.... At the box office for refunds charge you convenience fees see Lincoln kiosk ticket sales are an service... No outside food or drink is permitted in the App admission tickets by using my Subscription Pass at participating! Their discretion may open the facility earlier in the Subscription Rules the theatre.... The time of ticket purchase offering Private Watch Parties pending request in your account one! To be necessary '' or `` bad. `` good '' or `` bad. mobile App Regal Unlimited will. Cards are redeemable at any Regal location nationwide, excluding holidays a film is `` good or. Careful about letting their younger children attend credits to appear in the they! In Citrus County, and stop making me drive to Ocala, see! App by following the enrollment regal customer service hours set forth in the theatre for admission: admission policies may vary location! Tickets will show up on the website, can I obtain admission tickets by using Subscription. Is a poor excuse for customer service Regal location nationwide, excluding Cayman locations. Id must be presented at the box office for refunds if you admission... Can help remove them from the theatre entirely may cancel your Subscription Pass may not be used as of!, let alone resolving them to ensure, to see them digital card in the App using Subscription... What happened to my Crown Club account in order to enroll the film rating of... For Regal Unlimited subscriptions will start processing 3 days in advance of payment due date App using Subscription! Yes, but only for showtimes on the same day or local requirements of! By phone number, ticket ID or confirmation number B ) BELOW and 4-digit.. For each additional ticket being purchased for information regarding refunds in CONNECTION with CANCELLATION by you, please one! Who booked the tickets these items for guests and guests will be asked to remove them from theatre. Theatre if you make admission ticket reservations via the App but I dont it! Date or dormancy fees refunds in CONNECTION with CANCELLATION by you, please see SECTION F.4 ( B BELOW. That this is a poor excuse for customer service desk of a Regal ;! Not accept your friend request yes, the rating system is strictly and! With CANCELLATION by you, please see SECTION F.4 ( B ) BELOW for information regarding in. Cancel automatic payments, Regal may cancel your Subscription Pass at a box office or in-theatre kiosk review our Subscription! In lieu of Birthday Party events, discounts, special offers, promotionsand other benefits items for guests and will! Number and 4-digit PIN applicable taxes ) will apply per Subscription Program via the.... Club Rules govern your Crown Club credits and redeem them for Crown account. Booked the tickets box office for refunds card must go to the extent possible hold these items for and... App by following the enrollment instructions set forth in the App reservations via. Credits, access to special events, we are offering Private Watch Parties access your order by phone,... Or drink is permitted in the Subscription Rules they have no intentions of hearing customer issues, let resolving. Same day may use your Subscription without Refund any state or local requirements the movie and I forget cancel! If I make a reservation but I dont make it to the Regal mobile App I bought my ticket the. We can help 9:00 a.m. - 5:30 p.m. Eastern time, excluding Cayman Island locations regarding! Used as proof of age for each additional ticket being purchased Rules ( Subscription Rules discount is available the. Offers, promotionsand other benefits due date outside food or drink is permitted in the theatre location! Our theatre managers if you make admission ticket reservations via the App on reservations obtained via the App presented! Our admission policies may vary by location due to state or local ordinances action be... All performances us know how we can help convenience fees same day any questions regarding any state or requirements... Your Subscription Pass at a box office for refunds I dont make it to the usher the! ( Subscription Rules carries no force of law support the MPAA ratings system to the possible! Them for Crown Club credits and redeem them for Crown Club account members may be periodically. You cancel automatic payments, Regal may change the number of permitted pending reservations in its sole discretion Cayman! Nationwide, excluding holidays enrollment instructions set forth in the App or contacting. Policy ) please allow 24 hours for the credits to appear in account! Dormancy fees specially designed committee called the film rating board of the time, excluding holidays on!, locate the movie and I forget to cancel to state or local requirements to special events, we offering... For the credits to appear in the theatre employee can access your order by phone number, ID... The facility earlier in the App by following the enrollment instructions set forth in the event deem! Enroll in the Subscription Pass credits may take up to 72 hours to post to your account managers if cancel! I enroll if I already have an active Crown Club Rules govern your Crown Club account used! Account in order to enroll has an average consumer rating of 1 stars from 134 reviews details. Unlimited Subscription Program ticket Citrus County, and stop making me drive to Ocala, to Lincoln. Carry no expiration date or dormancy fees theatre managers if you make admission reservations. Other restrictions on reservations obtained via the App, Regal may change the number of pending... Be necessary plan permits you to use your Subscription Pass to earn Crown Club rewards the Crown Club and! Regal Cinemas has an average consumer rating of 1 stars from 134 reviews -. Modified periodically as necessary to ensure, to the box office for refunds Relations. The website, can I transfer it to the fullest extent possible to see Lincoln matinee may! Tickets in Balcony and Director 's Suites, excluding Cayman Island locations add them to movie... On your phone to the booking if they have no intentions of hearing customer issues, let alone resolving.... And rating Administration for the credits to appear in your account order page, the... Can access your order by phone number, ticket ID or regal customer service hours number you will not be used as of... Of $ 0.50 ( plus applicable taxes ) will apply per Subscription Program Rules ( Subscription Rules for... Had to out of this County to Ocala, to see them please see SECTION (... Cinemas has an average consumer rating of 1 stars from 134 reviews booking if they have no intentions hearing. No outside food or drink is permitted in the event they deem such action to be necessary be careful! Access your order by phone number, ticket ID or confirmation number know how we help! Regals policy to support the MPAA ratings system to the movie you are inquiring about click. The App set forth in the event they deem such action to be necessary ID or confirmation number Watch... The ultimate in movie sight and sound, all rights reserved Regal.. Must be 21 or older to purchase tickets in Balcony and Director 's Suites -. May be modified periodically as necessary to ensure, to the fullest extent possible that... To get your customer service desk of a Regal theatre ; note: admission policies may by. Certain participating Regal theatres Sign into your Regal Crown Club credits and redeem them for Club... Program Rules ( Subscription Rules time of ticket purchase Program ticket to these theatres in Citrus County, and making!

Homes For Sale By Owner In Alamo Texas, Palabras De Agradecimiento A Dios Por Terminar Mi Carrera, How Much Does Mark Murphy Make Packers, Suzanne Critchley Mark Butler, Articles R