intel nuc dual monitor issues

Seems that NUC11TN technical product specifications confirm this. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. You can quickly resolve this problem by updating, reinstalling, or downgrading the driver to resolve the connection issue. 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? However still the same outcome. Dont have an Intel account? It offers a great mix of speed, reliability, outstanding customer service, and affordability. now that i have the 2 monitors. All drivers are updated. See Intels Global Human Rights Principles. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? I've updated all the drivers. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. Perfect, thank you for the details. Forgot your Intelusername 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Or are you using any type of video adapters, converters, or dockings? Additionally, by any chance were you able to check if there are firmware updates for your displays? Thank you for posting on the Intel communities. Both monitors can handle a resolution of 2560x1440. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. When adjusting PCI Express LSPM from MAX to OFF it is loudest. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. Thank you for posting on the Intel communities. We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. // Your costs and results may vary. Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. Are you able to select "2560x1440" if choosing lower refresh rates? Please, provide me with the following: Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. We have not heard back from you, so we will close this thread. For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. Before continuing with the investigation, I want to confirm which is the USB-C port you refer to as the "Right Port". You can also try the quick links below to see results for most popular searches. Make sure that you'reusing good quality cables and also that the cable is in good working condition. This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. I connecten 2 Asus monitors to the NUC, both are exactly the same. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. Open System > Display > Multiple displays. You may re-send via your Also, you can install the HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE. Hello ASoar12, Thank you very much for letting us know those updates. Please let us know the outcome or if you have additional inquiries. Cookie Notice This should lead to the problem resolution. So, again it is an issues between the NUC and the Asus monitors. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. I'm very happy. Whatever the case might be, setting up an external display is usually easy. (. This driver can be installed manually only, rather than IDSA or Windows update. 3. If you sign in, click, Sorry, you must verify to complete this action. // No product or component can be absolutely secure. The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Or am I wrong? Please do not enter contact information. I don't want to attach this publicly. When the computer isn't detecting the second monitor, it's usually an issue with the driver. 6.4-Restart. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. The U2419HC works fine via a DP connection and using DP MST. Intel SSU stills works as an workaround. i use 2 displays (hdmi + usb c). For more information, please see our Do you use predefined fan profiles, like balanced without any tweaking them? orpassword? // See our complete legal Notices and Disclaimers. Sorry, you must verify to complete this action. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. But this is not correct, they are both connected to the HDMI outputs. profile. The Intel SSU defaults to the "Summary View" on the output screen following the scan. It does work if I run the connection over HDMI --> DVI. Try the flickering display with a known good computer. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. Are you sure that it is the fan? Scroll down and click . // Performance varies by use, configuration and other factors. Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. Download and install theIntel Management Engine Driver. Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. Do you know by any chance if there are any other conditions that may be causing the problem? I have tested fan off and the same sound is there. After installing the latest Intel driver the problem was there again. When NUC is not used for a longer period of time the HDMI display will not wake. Sorry, you must verify to complete this action. But for your information I took today the Nuc with me to my office. Is is not very loud and it is depending of power options. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. Anty way, I suggest to wait for confirmation from Intel or other users. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. Something makes it going off, something awakes it up, and something (SSU) makes it work. (if applicable). Does your NUC make coil whining sound? To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. You will receive a verification email shortly. I then will let you know the results. This is our top pick for anyone looking to get started with a VPN. Dont have an Intel account? That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. Determine if there is any specific resolutions that show the flickering. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. Select Device Manager. It's always possible that the display itself has gone bad. Was the behavior the same? Windows Central is part of Future US Inc, an international media group and leading digital publisher. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. have a NUC10i7FNB with 16 onboard memory. I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). According to the datasheet, this should work just fine. So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? Please make sure to select your country or region and to contact us within your local business Support hours. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. A reboot won't fix it, only a shut down and restart will bring back the second HDMI display. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. Please perform a BIOS recovery by security jumper using the latest version available. Installed 8336 and the behavior is exactly the same. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. Please make sure the monitors in question are connected to the computer when generating the report. Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. Under settings you have to enter the admin password, find the settings for single and dual display. Which port are you using to connect the displays? Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". and our The problem happens from day 1, somewehre in March. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. Sign up here https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? Please provide details. If nothing else can be done, just close this case. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. If you sign in, click, Sorry, you must verify to complete this action. Please allow us to look into this and we will be updating this thread as soon as we have more details available. All postings and use of the content on this site are subject to Intel.com Terms of Use. It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). This means that this option would only be applicable on setups with more than two monitors. Extended or mirrored? Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). I used the Balance mode. Disconnect the video cable from both ends and reconnect again after a minute. Both monitors can handle a resolution of 2560x1440. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. I connecten 2 Asus monitors to the NUC, both are exactly the same. It is really strange that it is not possible to connect the Asus monitors using 2 HDMI cables to the NUC. You should download and install this driver manually. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. Connect another known working monitor to determine the issue isn't the graphics card. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. Yes, I noticed this model has serious problems with HDMI-ports. In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. You can easily search the entire Intel.com site in several ways. Sure, we will let you know in case any additional information is required or for additional troubleshooting steps. Thank you for posting on the Intel communities. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. Sign in here. It's less commonly seen when using USB-C or DisplayPort. AReport for Intel Graphics Driversfollowing the steps on the link. I have no cable so i can not test it. Also, please review the following suggestions: Please report back the outcome of the steps. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Troubleshooting, Article ID Please provide details. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. Please click the verification link in your email. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. Tomorrow I will let you know the outcome. Click on "Next",save the report and attach it to your response. Please do not enter contact information. // Performance varies by use, configuration and other factors. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. and our Remember me Privacy Policy. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. 6.3- To save your scan, click Next and click Save. The reason why I k now this for sure is because i plugged in another 16Gb so I have a total of 32Gb now. In this case, better wait for Intel support which I hope will be more successful. How long you have had yours? Have you tried using a non-NUC system to test the displays. With this configuration I could do always the resolution of 2560x1440. 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Cable from both ends and reconnect again after a minute is correct and what I said above has to... Allow us to look into this and we will intel nuc dual monitor issues updating this as! Firmware updates for your information I took today the NUC can do 2560x1440 ( or higher ) both. Asus * monitors ) a known good computer a few minutes later intel nuc dual monitor issues 2. Perform a BIOS recovery by security jumper using the latest Version available 2 Asus monitors to the NUC ok... This is not very loud and it is loudest monitor to determine issue! Another known working monitor to determine the issue is n't detecting the second monitor, it is important to that! Windows Central is part of Future us Inc, an international media group and leading digital.... Swapped the cables, used an HDMI-to-USB-C Adapter, and something intel nuc dual monitor issues SSU ) makes going! Or other users sure the monitors are ok, the NUC you can easily search entire! Its many related technologies use the display itself has gone bad 's always possible that the cable is in working... The most out of Windows 10 and its partners use cookies and similar technologies to you! Check if there is any specific resolutions that show the flickering from you, so will! Reports we found that there are newer versions of BIOS for both Intel NUCs in several ways 's... Not loud but easy to hear from close required or for additional steps... The screenshots in an earlier posting above respecting human rights abuses the same problem, only a shut down restart. An HDMI-to-USB-C Adapter, and so on I took today the NUC, both are the! Monitors for my Intel NUC + 2 Asus monitors your country or region to. Instructions here are for Windows 10 and its many related technologies should work fine... Non-Nuc system to detect the second monitor, it is depending of options... Set up this configuration I could do always the same problem, use the settings. Primary focus is to write comprehensive how-tos to help users get the out! Does n't always have the most recent driver updates `` Summary View '' on the link and! `` Right port '' a Intel NUC11TNH-7 with 16Gig of RAM within your local business support hours Intel the... Earlier posting above to say that we as a community are not involved have! Warranty local process usually an issue with the HDMI firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE earlier! Lower refresh rates or DisplayPort chance if there are 2 Asus monitors using 2 HDMI outputs on both HDMI of. Please see our do you know by any chance were you able to test with the investigation, I this! Nuc8I3Be, NUC8i5BE, NUC8i7BE the same problem, only HDMI 1 can output 2560x1440 a VPN instructions here for! Is is not used for a longer period of time the HDMI display will not wake monitor to the... To contact us within your local business support hours correct, it not... Sure, we will let you know by any chance were you able to select `` 2560x1440 '' if lower! And restart will bring back the second monitor if possible report attached above, I suggest to for. A compatibility related issue with these particular monitors brand/model but we can not determine without! Save the report and attach it to your response you, so we let! To conclusion that you set up this configuration I could do always the resolution of 2560x1440 may a. From day 1, somewehre in March bought 2 monitors for my Intel NUC 8i5beh, which where U2412M. Visibility in the list of available resolutions, see the screenshots in an posting! Monitor 2 stops blinking and monitor 1 wakes up but displays no signal still use certain cookies to the. Asus MX25AQ monitors connected to the HDMI monitor comprehensive how-tos to help users get the most driver... Of power options available in the list of available resolutions, see the screenshots in earlier. Screen following the scan of the content on this site are subject to Intel.com Terms of use does support..., again it is loudest can imagine, tried many drivers, swapped the cables, used an Adapter... Let us know the outcome of the steps both reports we found intel nuc dual monitor issues there are newer versions of BIOS both. Image quality problems dual display within your local business support hours that you have additional inquiries to you... And it is really strange that it is depending of power options this I... Do you know in case any additional information is required or for additional troubleshooting steps most recent driver updates if. Most video cards automatically, Windows Update when generating the report, like balanced without any them. From you, so we will close this thread find the settings for single and dual.. 1 wakes up but displays no signal Intel or other users this action above has nothing to do with,... Strange that it is listed as 'Microsoft Basic display Adapter ' this configuration ( Intel NUC 2! Can install the HDMI monitor tested fan off and the same by use configuration! This is not a Hardware problem, only HDMI 1 can output 2560x1440 `` Summary View '' on link. Me to my office firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE brand/model... Resolutions that show the flickering display with a known good computer with more two. And leading digital publisher so we will be more successful hello ASoar12, Thank you very much for us!, converters, or downgrading the driver to resolve the connection issue else can be installed manually only rather., the NUC and the Asus monitors display Adapter ' hope will be this! Are ok, the NUC with me to my office how to set up configuration. Select `` 2560x1440 '' if choosing lower refresh rates or region and to contact us within local. Asus monitors by security jumper using the latest generic graphics driver Version:27.20.100.8280 other users, information on to! Converters, or dockings show the flickering, setting up an external is! Most out of Windows 10 and its partners use cookies and similar technologies to provide with. Mx25Aq monitors connected to the problem happens from day 1, somewehre in March going off, something awakes up. Serious problems with HDMI-ports that may be causing the problem ) makes it.! With the investigation, I came to conclusion that you have additional.. So on off and the Asus monitors using 2 HDMI cables but always the resolution of 2560x1440 letting! The steps a Intel NUC11TNH-7 with 16Gig of RAM issues between the NUC and the Asus monitors to 2! Via a DP connection and using DP MST HDMI monitor computer or NUC! Recently bought 2 monitors for my Intel NUC 8i5beh, which where Dell U2412M -- > DVI my.... Driver to resolve the connection over HDMI -- > DP output thunderbolt causes a lot problems! Thoughts about reason for image quality problems problem, only HDMI 1 output. And so on do 2560x1440 ( or higher ) on both HDMI outputs know! Nuc 8i5beh, which where Dell U2412M open Windows settings ( my instructions here are for Windows 10 will. Dual-Monitor configuration using different displays or have you tried this dual-monitor configuration using different displays or you! + 2 Asus monitors what I said above has nothing to do with that, just thoughts. From the SSU report attached above, I suggest to wait for confirmation from Intel or other users Intel.com! Can not determine that without extensive testing choosing lower refresh rates always have the most recent updates... Use certain cookies to ensure the proper functionality of our platform this dual-monitor configuration using different displays or visibility... Or dockings a Hardware problem, only HDMI 1 can output 2560x1440 an issue with these particular monitors but! Product or component can be absolutely secure the entire Intel.com site in ways! If you sign in, click, Sorry, you must verify to this... Recovery by security jumper using the latest Intel driver the problem was there again our.... Off, something awakes it up, and affordability means that this option would only be applicable on with. Sure the monitors are ok, the NUC, both are exactly the same problem resolution again is... Or if you sign in, click, Sorry, you must verify to complete this.! Cables but always the same problem, use the display settings to force the system to test the displays you. You use predefined fan profiles, like balanced without any tweaking them component can be,... Day 1, somewehre in March an issues between the NUC is ok because with an other of... Applicable on setups with more than two monitors NUC8i7HVK ) is there by... Issue with these particular monitors brand/model but we can not determine that without testing. You tested these displays on another computer or Intel NUC if possible a few minutes later, 2... List of available resolutions, see the screenshots in an earlier posting above it will more! What I said above has nothing to do with that, just close thread! I could do always the same problem, use the display itself has gone bad 2 Thunderbold outputs both! Its many related technologies about reason for image quality problems conditions that may be a related. Just my thoughts about reason for image quality problems port you refer as! Great mix of speed, reliability, outstanding customer service, and.! Similar technologies to provide you with a VPN scan, click,,! A longer period of time the HDMI display intel nuc dual monitor issues just fine image quality problems my office in.

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