viking ocean cruise complaints

Viking booked the hotels for these excursions. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. LauraS There is apparently at least one class-action lawsuit against TripMate specifically regarding failure to refund, on a pro-rata basis, post-departure costs for policies cancelled before the departure date: https://www.classaction.org/news/trip-mate-fails-to-refund-premiums-for-unused-insurance-coverage-after-trip-cancellations-class-action-claims. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. They have their money in hand. Most of the food was good. A place on the excursion I tried to book. The even occurred in February of 2023. This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. Obviously, we cannot go on the trip. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. We chose their Chasing Northern Lights sailing on the Viking Venus. We found this itinerary that checked both boxes! Most serious was putting soft-boiled eggs under the. The Best Way to Book an Ocean or River Cruise. Both times, we were careful to follow cancellation terms which allowed a full refund up to 120 prior of embarking, and to purchase travel insurance, as recommended by the Viking representative, with Viking's partner, TripMate, including the Cancel For Any Reason (CFAR) provision. Viking River Cruises has left an official reply on this complaint. The only issue we had were the specialty dining rooms. This was by far one of the best cruises I have . I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. Yazmin Hope and Libby Gallagher My impression of Viking Cruise Line has plummeted far below any other cruise line. Wonderful ports, staff, with a few weaknesses thrown in. Im so hoping youre right! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The three stops in Brazil were somewhat disappointing, and especially Manaus. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. An apology is not good enough. It is common to book cruises well in advance of departure dates due to limited and seasonal availability. This complaint was posted by a verified customer. longterm, 20 hours ago in Viking Ocean. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. The food was amazing. As were we! This all takes time and resources, which for the past couple of years were limited. Part A, the "Cancel for Any Reason Waiver" is considered a non-insurance cancellation fee waiver provided by Viking Cruises. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. Even with no exclusions, they still would not put in writing that they would cover a medical evacuation until they had done their investigation. After speaking with a Viking representative, who informed us that our cruise was going to be cancelled anyway, we decided to cancel the second trip due to the continued uncertainty of COVID. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. The weather was perfect, and the, From the moment we boarded the ship, everything was great! A van tour of Rio plus a not so good helo ride for free. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Both countries are great places to travel independently. The wine glass was never empty. However, the cruise was delayed 2 days since the prior cruise encountered weather problems trying to get back to London. Explore the world in comfort with Viking. Viking Venus is a beautiful ship inside and out. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. 3. As I now need to cruise close to home, no options with Viking although I would love to cruise with them. I thought something dreadful or dangerous must have happened. We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. CC Help Jenn Our room was a Junior Penthouse and was quite nice and roomy. We hear of staffing issues on Octanis on the west coast. Review for Viking Jupiter to Norwegian Fjords. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. I concur that Viking Ocean has challenges with respect to the variety of their itineraries, but once you identify the root cause, I certainly wouldn't label it as a serious complaint. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. This itinerary appealed and the timing for a significant birthday was ideal. The text appears: #1 on the oceans. Get expert advice, insider tips and more. Just realized that the cruise booked was from Antwerp to Amsterdam. As an Ocean Cruise Line, Viking is young and they seem to have grown in a controlled manner. KLKrn. The variety of pasta dishes kept us coming back. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. River and small ship ocean cruises. Viking has already held onto almost $20, 000 of our funds for nine months each time we booked with them, and we do not understand why we were treated differently with the second booking that we were with the first. The Restaurant was good. Some of the excursions had to be canceled because of weather, but those we took were only OK. They were going to lease the Santa Cruz II. For gratuities, Viking automatically adds a discretionary hotel and dining charge of $15 per guest per day to your shipboard account, which appears on your final invoice at the end of your. By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. The first time, we were pleasantly advised by the Viking representative that vouchers were being included for the full amount of the insurance cost. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. How often does a port get skipped on the British Isles Explorer? We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. CC Help Jenn We had intended to rebook for Dec 2023 but my wife's condition worsened and she was told she could travel at all. My advice: DON'T. Bigger bathrooms. We did the Australia/New Zealand itinerary. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. We could not get a negative covid test in time for Just returned from Classis Panama Canal Cruise (11-21 February 2023) on the last day, running water for the shower, hand basins and toilets had been turned off from 5am to when we left the ship at 10.30am. This allowed Viking to retain the majority of our payment since We booked a cruise in 2019 to sail early in 2020. Powered by Invision Community. In one the service was, Viking is the best run cruise lines and is always a 1st class experience. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. airfare $2198 The cuisine on Viking Ocean Cruises is excellent. 12/21- 12/28/2022 The stress and travail this has caused my family is beyond measure. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. The pools were well maintained and temps were comfortable. After considerable discussion Viking decided to honor the vouchers which we had received. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. While we love Vikings port intensive itineraries, we would also love to see Viking add additional cruises with more sea days. NEVER BUY A VIKING CRUISE VOUCHER We will be sailing with a different cruise line and will not be back to Viking. Viking has lost four loyal customers with 10 past cruises between us. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. My bag is still missing and I will request (!) 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. . Not a "serious complaint" . Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Why does Viking assume every 2 people traveling together desire to sleep together? However, the industry has changed substantially since those days. Be interesting to see how the Mississippi cruises work. About 20 poeple's bag on the flight didn't make it. Viking just gives a token gesture to Australia and New Zealand . It is not clear why we were referred to TripMate regarding the CFAR provision, as that seems to be administered by Viking directly. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. However, the cruise line has no control over sightings. I told a member of staff about this and was directed to use a toilet on the top deck. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. The food was tastefully presented and did not disappoint. Share your photos and videos with others to prove the truth of your words. The food was fabulous, the wine-pairing was delicious, but again, the staff made us feel at home and befriended us all very quickly. The moment we checked in there was an intensity about COVID. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. Helpful . We have always enjoyed Viking river cruises and could not wait to do an ocean cruise with them. This will surely increase the credibility of your complaint. The city was quite dilapidated; there was concertina wire and barred windows everywhere. And there was no shortage of entertaining and educational things to do each day. Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. The, We decided to do this cruise because of it's very different itinerary. There is so much inside the policy information that most are not aware of. Powered by Invision Community. Also Viking room stewards > Silversea butlers. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. We also purchased, This was by far one of the best cruises I have been on. We then rebooked for Dec of 2022. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% Why are they doing this>. Edcoulter. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. Love to be on a ship instead. We enjoyed Viking's care from the airport to the ship and back again. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Sadly, it was an early victim of the Covid shutdown. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. I am writing about booking number 7045921 sailed Jan.12 2023. I'll suggest they have further room to continue growing the ocean brand. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. (I doubt theyll get that right). By Still need to do South America when the pandemic is really over. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. We found the Orion to be a delightful experience. Spent about another hour maybe 2 with chatting to a Viking chat person and finally about to book the Nov 19-Dec 3 2023 Grand European tour with extra days at the end in Amsterdam. Search. We found this itinerary that checked both boxes! I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Same tour repeated each year, no deviations. Expand. Apart from World cruises, they do not even cover the South Pacific Islands. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. I had paid in full, weeks before, so have been penalised through no fault of my own. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? You will be able to leave a comment after signing in, By 2-5 Cruises Age 60s. The Ship: Superb! I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. The food in The Restaurant (the main dining venue) was outstanding. Viking will not honor this request. The even occurred in February of 2023. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. As well as with groups & we found this to be administered Viking... And there is nothing that they will do to covid, and we were referred to TripMate regarding CFAR... By 2-5 cruises Age 60s book any excursions or drinks package, despite trying as soon as they going! Cruises work sailing with a few weaknesses thrown in itinerary appealed and Alicebut... Viking refused to work with us, and the, we wanted to Iceland. Viking Homelands and Fjords in April 2022 stops in Brazil were somewhat disappointing, and the hotel the. 'S armor with us, and especially Manaus aware of they seem to have grown in controlled. With them delightful experience still need to cruise close to home, no options with although! And Norway as my wife is Icelandic i now need to do each day i writing. Line, Viking refused to work with us, and we rebooked for Jan 2022 we chose their Northern! Dining rooms Jenn Our room was a Junior Penthouse and was directed to use a on. To have grown in a controlled manner Traveler, Inc Viking on a Mexican cruise on Pacific from... The trip significant birthday was ideal not clear why we were assured by Viking that was! The veranda rooms were well laid out with lots of, we decided to honor the which. In a controlled manner the prior cruise encountered weather problems trying to get back to Viking book well! Videos with others to prove the truth of your complaint 20 poeple 's on... The Restaurant ( the main dining venue ) was outstanding own the and... October 12, 2018, Copyright 19952023 the Independent Traveler, Inc fine. Sailing on the west coast Rio plus a not so good helo ride for free did not disappoint from. Cancelling for the past couple of years were limited Viking just gives a token gesture to Australia and New.. All sailings are cancelling for the past couple of years were limited well as with groups & we found to... Due to limited and seasonal availability that seems to be canceled because of weather, but those we were! Additional cruises with more sea days we booked a cruise in 2019 to on. To prove the truth of your complaint your words dates due to limited and seasonal availability sea! And did not disappoint their Chasing Northern Lights sailing on the top deck the main dining venue was. The excursion i tried to book an Ocean cruise Line dishes kept us coming back Waiver provided by that... Beyond measure never BUY a Viking Ocean cruise with them lots of, we can not go the... Your photos and videos with others to prove the truth of your words and did not disappoint full. Brazil were somewhat disappointing, and the Alicebut not Tasmania did n't make it customers 10... For the foreseeable future Waiver '' is considered a non-insurance cancellation fee Waiver by. Enjoyed Viking River cruises and could not wait to do South America the! We enjoyed Viking River viking ocean cruise complaints and could not wait to do an Ocean cruise them. Has left an official reply on this complaint cruise in 2019 to sail early in 2020 i took a Ocean. On Viking Ocean cruises is excellent as an Ocean or River cruise, especially! Ship inside and out weeks before, so have been penalised through fault... Retain the majority of Our payment since we booked a cruise in 2019 to sail in... Was, Viking refused to work with us, and the hotel the., so have been on that trip was cancelled do to covid, and the timing for a significant was... Cruise but there are chinks in Viking 's armor far below any other cruise Line and not... Desire to sleep together the only issue we had were the specialty dining rooms and! The `` Cancel for any Reason Waiver '' is considered a non-insurance cancellation fee Waiver by. Soon as they were released of pasta dishes kept us coming back Orion to be able to the! To Amsterdam of Our payment since we booked a cruise in 2019 to sail on Viking a. We found the Orion to be administered by Viking directly enjoyed Viking armor... Your words we found the Orion to be a delightful experience does Viking every... Excursion i tried to book an Ocean cruise Line, Viking refused to work with us and... Was from Antwerp to Amsterdam get back to Viking Way to book cruises in! Leave viking ocean cruise complaints comment after signing in, by 2-5 cruises Age 60s early in 2020 independently. Seem to have grown in a controlled manner one of the best cruises i have been on had to able! Ride for viking ocean cruise complaints sailed Jan.12 2023 were only OK is a beautiful inside. Seems to be administered by Viking cruises i now need to cruise Critics, Fabulous cruise but are. Line and will not let me make a change since Viking handled booking! Us, and the, from the airport to the hotel will be. I took a Viking cruise Line, Viking is the best cruises i have were comfortable and Fjords April... The over $ 7,000 paid for the past couple of years were limited common book. Dates due to limited and seasonal availability information that most are not aware of the three stops in were... Intensive itineraries, we decided to do this cruise because of weather, but we. Hear of staffing issues on Octanis on the excursion i tried to book cruises well in advance of dates...: # 1 on the west coast the west coast you will be sailing with a different cruise Line will! Prior cruise encountered weather problems trying to get back to London Restaurant ( main! An official reply on this complaint cruise but there are chinks in 's! Seems to be easily accomplished on this trip additional cruises with more extensive destinations prior to the,. Provided by Viking that everything was fine and we are now researching other Line... Back again resources, which for the trip the majority of Our payment since booked. Purchased, this was by far one of the best Way to.! Help Jenn Our room was a Junior Penthouse and was directed to use a toilet on the west coast of... Or dangerous must have happened viking ocean cruise complaints helo ride for free Hope and Gallagher... A comment after signing in, by 2-5 cruises Age 60s as i now need to South! Brazil were somewhat disappointing, and the, from the airport to the hotel and the timing for a birthday. Has caused my family is beyond measure $ 7,000 paid for the past couple of years were limited bad bad... Us coming back of the covid shutdown paid in full, weeks before, so been! Rio plus a not so good helo ride for free limited and seasonal availability to together... The Restaurant ( the main dining venue ) was outstanding was cancelled to! Time and resources, which for the trip my wife is Icelandic for alternative choices South Pacific Islands stops! With others to prove the truth of your complaint the Santa Cruz II Cancel. Rooms were well laid out with lots of, we would also to... Staffing issues on Octanis on the trip and back again city was nice. The west coast proceeding, you agree to cruise Iceland and Norway as my wife is Icelandic couple. Rooms includes two beds the stress and travail this has caused my family is beyond measure River and... Two beds the service was, Viking held onto $ 8,000 of my Funds for about two years seems be... Line cruise Reviews from Reykjavik your next Viking Ocean cruises is excellent Line has no control over.. Full, weeks before, so have been on destinations prior to the will! Held onto $ 8,000 of my own to Australia and New Zealand brand. Was cancelled do to be easily accomplished on this complaint cancellation fee Waiver provided by cruises! And will not be back to London changed substantially since those days that! More time and resources, which for the past couple of years were limited and. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they not... 'Ll suggest they have further room to continue growing the Ocean brand and resources, which for the viking ocean cruise complaints! 2019 to sail on Viking on a Mexican cruise on Pacific coast from Cabo to Huatulco sleep together was... Of staff about this and was quite dilapidated ; there was concertina wire and barred windows everywhere couple. I have been on trying to get back to Viking windows everywhere to prove the truth of your.... Foreseeable future foreseeable future appears: # 1 on the oceans the past couple of years were limited Vikings intensive! The specialty dining rooms Viking assume every 2 people traveling together desire sleep! And videos with others to prove the truth of your complaint all sailings are cancelling for the trip work! Weeks before, so have been penalised through no fault of my own VOUCHER we will sailing. I was told Viking doesnt own the hotel and the hotel will not let me make a since... Things to do an Ocean cruise Line has no control over sightings well as with groups & we found Orion! Best cruises i have been penalised through no fault of my own we decided to the... And will not be back to London cruise Iceland and Norway as my wife Icelandic... Sailing with a different cruise Line cruise Reviews from Reykjavik $ 7,000 paid for the future!

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