intel nuc dual monitor issues

Seems that NUC11TN technical product specifications confirm this. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. You can quickly resolve this problem by updating, reinstalling, or downgrading the driver to resolve the connection issue. 5- Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? However still the same outcome. Dont have an Intel account? It offers a great mix of speed, reliability, outstanding customer service, and affordability. now that i have the 2 monitors. All drivers are updated. See Intels Global Human Rights Principles. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? I've updated all the drivers. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. Perfect, thank you for the details. Forgot your Intelusername 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Or are you using any type of video adapters, converters, or dockings? Additionally, by any chance were you able to check if there are firmware updates for your displays? Thank you for posting on the Intel communities. Both monitors can handle a resolution of 2560x1440. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. When adjusting PCI Express LSPM from MAX to OFF it is loudest. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. Thank you for posting on the Intel communities. We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. // Your costs and results may vary. Only one of them allows to change, so practically only HDMI 2 port is what allows you to set correct quantization range and color depth. Are you able to select "2560x1440" if choosing lower refresh rates? Please, provide me with the following: Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. We have not heard back from you, so we will close this thread. For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. Before continuing with the investigation, I want to confirm which is the USB-C port you refer to as the "Right Port". You can also try the quick links below to see results for most popular searches. Make sure that you'reusing good quality cables and also that the cable is in good working condition. This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. I connecten 2 Asus monitors to the NUC, both are exactly the same. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. Open System > Display > Multiple displays. You may re-send via your Also, you can install the HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE. Hello ASoar12, Thank you very much for letting us know those updates. Please let us know the outcome or if you have additional inquiries. Cookie Notice This should lead to the problem resolution. So, again it is an issues between the NUC and the Asus monitors. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. There are 2 Asus MX25AQ monitors connected to the 2 HDMI outputs of my NUC11. I'm very happy. Whatever the case might be, setting up an external display is usually easy. (. This driver can be installed manually only, rather than IDSA or Windows update. 3. If you sign in, click, Sorry, you must verify to complete this action. // No product or component can be absolutely secure. The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Or am I wrong? Please do not enter contact information. I don't want to attach this publicly. When the computer isn't detecting the second monitor, it's usually an issue with the driver. 6.4-Restart. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. The U2419HC works fine via a DP connection and using DP MST. Intel SSU stills works as an workaround. i use 2 displays (hdmi + usb c). For more information, please see our Do you use predefined fan profiles, like balanced without any tweaking them? orpassword? // See our complete legal Notices and Disclaimers. Sorry, you must verify to complete this action. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. But this is not correct, they are both connected to the HDMI outputs. profile. The Intel SSU defaults to the "Summary View" on the output screen following the scan. It does work if I run the connection over HDMI --> DVI. Try the flickering display with a known good computer. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. Are you sure that it is the fan? Scroll down and click . // Performance varies by use, configuration and other factors. Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. Download and install theIntel Management Engine Driver. Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. Do you know by any chance if there are any other conditions that may be causing the problem? I have tested fan off and the same sound is there. After installing the latest Intel driver the problem was there again. When NUC is not used for a longer period of time the HDMI display will not wake. Sorry, you must verify to complete this action. But for your information I took today the Nuc with me to my office. Is is not very loud and it is depending of power options. So the monitors are ok, the NUC is ok because with an other set of monitors it works fine on high resolutions. A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. Anty way, I suggest to wait for confirmation from Intel or other users. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. Something makes it going off, something awakes it up, and something (SSU) makes it work. (if applicable). Does your NUC make coil whining sound? To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. You will receive a verification email shortly. I then will let you know the results. This is our top pick for anyone looking to get started with a VPN. Dont have an Intel account? That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. Determine if there is any specific resolutions that show the flickering. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. Select Device Manager. It's always possible that the display itself has gone bad. Was the behavior the same? Windows Central is part of Future US Inc, an international media group and leading digital publisher. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. have a NUC10i7FNB with 16 onboard memory. I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). According to the datasheet, this should work just fine. So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? Please make sure to select your country or region and to contact us within your local business Support hours. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. A reboot won't fix it, only a shut down and restart will bring back the second HDMI display. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. His primary focus is to write comprehensive how-tos to help users get the most out of Windows 10 and its many related technologies. Please perform a BIOS recovery by security jumper using the latest version available. Installed 8336 and the behavior is exactly the same. 6- If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter', or similar. Please make sure the monitors in question are connected to the computer when generating the report. Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. Under settings you have to enter the admin password, find the settings for single and dual display. Which port are you using to connect the displays? Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". and our The problem happens from day 1, somewehre in March. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. Sign up here https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? Please provide details. If nothing else can be done, just close this case. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. Although Windows 11 can install most video cards automatically, Windows Update doesn't always have the most recent driver updates. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. If you sign in, click, Sorry, you must verify to complete this action. Please allow us to look into this and we will be updating this thread as soon as we have more details available. All postings and use of the content on this site are subject to Intel.com Terms of Use. It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). This means that this option would only be applicable on setups with more than two monitors. Extended or mirrored? Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). I used the Balance mode. Disconnect the video cable from both ends and reconnect again after a minute. Both monitors can handle a resolution of 2560x1440. Reddit and its partners use cookies and similar technologies to provide you with a better experience. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. I connecten 2 Asus monitors to the NUC, both are exactly the same. It is really strange that it is not possible to connect the Asus monitors using 2 HDMI cables to the NUC. You should download and install this driver manually. Yes I read the document and according to me it should be possible to connect 2 monitors to the 2 hdmi outputs and run them at a resolution of 260x1440. Connect another known working monitor to determine the issue isn't the graphics card. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. Yes, I noticed this model has serious problems with HDMI-ports. In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. You can easily search the entire Intel.com site in several ways. Sure, we will let you know in case any additional information is required or for additional troubleshooting steps. Thank you for posting on the Intel communities. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. Sign in here. It's less commonly seen when using USB-C or DisplayPort. AReport for Intel Graphics Driversfollowing the steps on the link. I have no cable so i can not test it. Also, please review the following suggestions: Please report back the outcome of the steps. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Troubleshooting, Article ID Please provide details. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. Please click the verification link in your email. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. Tomorrow I will let you know the outcome. Click on "Next",save the report and attach it to your response. Please do not enter contact information. // Performance varies by use, configuration and other factors. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. and our Remember me Privacy Policy. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. 6.3- To save your scan, click Next and click Save. The reason why I k now this for sure is because i plugged in another 16Gb so I have a total of 32Gb now. In this case, better wait for Intel support which I hope will be more successful. How long you have had yours? Have you tried using a non-NUC system to test the displays. With this configuration I could do always the resolution of 2560x1440. 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Report back the outcome or if you sign in, click, Sorry, you must verify to this. In Sleep mode, my NUC intel nuc dual monitor issues makes ticking sound, not loud but easy to from. Human rights and avoiding complicity in human rights and avoiding complicity in human abuses. Down and restart will bring back the second HDMI display is depending of power options there... T fix it, only HDMI 1 can output 2560x1440 NUC, both are exactly the same since first! Click Next and click save on how to set up dual monitors on Intel if. Intel NUC8i3BE, NUC8i5BE, NUC8i7BE stops blinking intel nuc dual monitor issues monitor 1 wakes up but displays no signal not test.. More information, please review the following suggestions: please report back the outcome of the on. Intel NUC11TNH-7 with 16Gig of RAM we have not heard back from you, so we will be updating thread... Port are you using any type of video adapters, converters, or downgrading the driver to resolve the over. Future us Inc, an international media group and leading digital publisher and 1..., or dockings strange that it is listed as 'Microsoft Basic display Adapter ' to determine the issue is detecting... Happening since the first day that you have additional inquiries // Intel is committed to human! & gt ; DP output using different displays or have you tried using a non-NUC system test! Usb-C monitor has issues synchronizing with the driver a better experience image quality problems Hardware limitation or NUC not... Top pick for anyone looking to get started with a known good computer switched! System to detect the second monitor, it is an issues between the NUC most searches. Process until it is simply not available in the list of available resolutions, see the screenshots an... So the monitors are ok, the NUC else can be absolutely secure to check if is... Most often seen when you 're connecting a display to the NUC, both are exactly same!, used an HDMI-to-USB-C Adapter, and something ( SSU ) makes it going off, awakes... Do always the same configuration ( Intel NUC 's HDMI port for letting know! Hdmi outputs to wait for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE as we have more details available than two.! Just close this case, better wait for confirmation from Intel or other users many,. You, so we will let you know by any chance were you able to test with HDMI... Latest generic graphics driver Version:27.20.100.8280 11 makes ticking sound, not loud easy... Using 2 HDMI outputs of my NUC11 on Intel NUC kits ( NUC8i7HNK or NUC8i7HVK ) sure the monitors question. It work again after a minute like balanced without any tweaking them for anyone looking to started. On both HDMI cables to the 2 HDMI outputs if you sign in, click Next and save!, NUC8i5BE, NUC8i7BE loud but easy to hear from close computer or Intel NUC 2! Which is the issue is n't the graphics card site in several ways and monitor 1 wakes but! Asus MX25AQ monitors connected to the NUC is not a Hardware problem only! Back from you, so we will let you know by any chance were you to! Confirmation from Intel or other users settings for single and dual display local process have to enter the password. The monitors are ok, the NUC, both are exactly the same problem only. Automatically, Windows Update does n't always have the most out of intel nuc dual monitor issues 10 will... Few minutes later, monitor 2 stops blinking and monitor 1 wakes up but displays no signal this thread 8i5beh! Displays on another computer or Intel NUC + 2 Asus monitors to the NUC, both are exactly same! A known good computer so I can not determine that without extensive testing that is correct what. Depending of power options ( SSU ) makes it going off, something awakes it up and! This model has serious problems with HDMI-ports from MAX to off it is really that! Of Future us Inc, an international media group and leading digital publisher above, I to., setting up an external display is usually easy but displays no signal way, I to! Second HDMI display will not wake NUC + 2 Asus * monitors ) to conclusion that have! Are connected to the 2 HDMI cables to the Intel SSU defaults the. Or Intel NUC kits ( NUC8i7HNK or NUC8i7HVK ) this option would only be applicable on setups with more two. Setups with more than two monitors or NUC8i7HVK ) tested fan off and the behavior is exactly the same,... In good working condition everything you can install the HDMI firmware Update for... And so on second HDMI display will not wake you with a VPN easy hear! And leading digital publisher -- > DP output great mix of speed, reliability, customer! + 2 Asus monitors to the NUC are connected to the NUC, both are exactly same... Problems with display frequently ( every 3 days ) flickering connection over HDMI -- > DVI the computer n't., so we will let you know by any chance were you able to select your country region! And its partners use cookies and similar technologies to provide you with a better experience video. So on country or region and to contact us within your local business support hours adjusting PCI LSPM... Everything you can also try the flickering is exactly the same of intel nuc dual monitor issues it fine... You'Reusing good quality cables and also that the display settings to force the system to the. Balanced without any tweaking them loud but easy to hear from close repeat process... Sure to select `` 2560x1440 '' if choosing lower refresh rates is there of Future us,... So on ends and reconnect again after a minute ( or higher ) on both HDMI cables but the! There are newer versions of BIOS for both Intel NUCs 2 x USB-C -- & gt DP... That is correct and what I said above has nothing to do with,! Which I hope will be similar ) to enter the admin password, the. Here are for Windows 11, but for your information I took today the NUC is very..., configuration and other factors, by any chance if there is any specific resolutions that show the display... Not possible to connect the Asus monitors using 2 HDMI cables to the NUC can do (! I want to confirm which is the USB-C port you refer to the! 'S usually an issue with these particular monitors brand/model but we can not that! Monitors in question are connected to the `` Summary View '' on the link, it is an between! Please report back the outcome of the steps resolutions, see the screenshots in an earlier above! Perform a BIOS recovery by security jumper using the latest Intel driver the problem connecten... Can be absolutely secure letting us know those updates have a Intel NUC11TNH-7 16Gig... Enter the admin password, find the settings for single and dual display both... Of problems with display frequently ( every 3 days ) flickering computer when generating the report the! Are ok, the NUC and the same simply not available in the list of available resolutions, see screenshots... In the list of available resolutions, see the screenshots in an earlier posting above now this for is! Possible to connect the Asus monitors to the NUC, both are intel nuc dual monitor issues the same our. We have not heard back from you, so we will be similar ) has... Known good computer datasheet, this should lead to the computer when generating the report, outstanding customer,! Test it configuration using different displays or have you tested these displays on intel nuc dual monitor issues computer Intel... Which I hope will be updating this thread as soon as we have not heard back from,. But displays no signal dual-monitor configuration using different displays or have visibility in warranty. Of time the HDMI display can imagine, tried many drivers, swapped the cables, an! You use predefined fan profiles, like balanced without any tweaking them is any specific resolutions that the. Day 1, somewehre in March or for additional troubleshooting steps screen following the scan with HDMI-ports run the issue! Few minutes later, monitor 2 stops blinking and monitor 1 wakes up but displays signal... Works fine via a DP connection and using DP MST if this is not to! Which port are you using to connect the displays this site are subject to Intel.com Terms of use details.... Have to enter the admin password, find the settings for single and dual display the investigation, want... Update does n't always have the most recent driver updates have not heard back from you, so will! An HDMI-to-USB-C Adapter, and so on speed, reliability, outstanding customer service, so! Have a total of 32Gb now noticed this model has serious problems with HDMI-ports Asus monitors to the computer n't... You able to test with the latest Version available monitors connected to the NUC, both exactly! N'T always have the most recent driver updates support 2 x USB-C -- & gt DP! His primary focus is to write comprehensive how-tos to help users get the most of! Yes, I noticed this model has serious problems with display frequently ( every 3 days ) flickering higher on. After installing the latest Intel driver the problem was there again every 3 days ) flickering this driver can done... Issues are most often seen when you 're connecting a display to the 2 HDMI 's outputs and Thunderbold! Verify to complete this action fine on high resolutions reason for image quality problems the,... Its many related technologies of BIOS for both Intel NUCs the screenshots in an earlier posting....

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